Homebuilder Ratings & Reviews

CB JENI Homes Reviews

730 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Plano, TX, on Jan 16, 2025

Garage flooring cracked and chipped. Will not repair for us but repaired for our next 2 units. Our townhome have the same foundation as them.

2.0
Verified Homeowner
Allen, TX, on Jan 14, 2025

Working with [name removed] was amazing. He was so helpful and attentive since the first time we met him when we were just casually looking. He really helped sell the house to us.

4.7
Verified Homeowner
Grand Prairie, TX, on Jan 14, 2025

What I like most are the finishes in my home. What I disliked the most was communication with the seller's agent when it came to scheduling walk throughs with the builder. When I was looking for appliances I asked her about the dimensions and she sent me links to appliances that she noted as the exact appliances CB [name removed] uses in their homes. One of them was a gas dryer and because of this I purchased a gas dryer only for it to be delivered and thereafter find out I needed electric. When I emailed her about it her response was she only wanted me to refer to the dimensions. She didn't even apologize. That was inconvenient and costly to make right.

4.5
Verified Homeowner
North Richland Hills, TX, on Jan 14, 2025

The peace of mind of knowing we have a beautiful home, and in case of any issues or concerns, they are addressed on time

5.0
Verified Homeowner
Grand Prairie, TX, on Jan 14, 2025

The builders lender- he was not helpful at all.

4.9
Verified Homeowner
Argyle, TX, on Jan 06, 2025

The realtor, [name removed] has been very friendly, efficient and attentive to the process.

4.6
Verified Homeowner
Grand Prairie, TX, on Jan 06, 2025

Everything went very smooth, no complaints. [name removed] and [name removed] were great to work with

5.0
Verified Homeowner
North Richland Hills, TX, on Jan 03, 2025

Every employee I've dealt with since the initial tour to closing to warranty claims post moving has been a delight to work with. Some craftsmanship is lacking the build quality but overall a great experience.

3.6
Verified Homeowner
Haltom City, TX, on Jan 01, 2025

What I've liked about the warranty is the willingness and expediance of service provi

4.0
Verified Homeowner
Grand Prairie, TX, on Dec 30, 2024

Everything went well!

5.0
Verified Homeowner
Grand Prairie, TX, on Dec 27, 2024

Everything with CB JENI Homes has been a great experience. Our only concern has been the delay of functional street lights throughout the neighborhood

5.0
Verified Homeowner
Frisco, TX, on Dec 23, 2024

None but the best to work with !!

4.9
Verified Homeowner
Celina, TX, on Dec 22, 2024

Warranty service and communication could be better, HOA communication could be better.

3.1
Verified Homeowner
Grand Prairie, TX, on Dec 21, 2024

Not enough storage space or utility closets in the home.

4.4
Verified Homeowner
McKinney, TX, on Dec 15, 2024

Everything was smooth. [name removed] was very proactive and made sure that everything was under control for our Nov 25th closing. Construction manager, [name removed] was very friendly. He made sure that every concern was addressed. Overall everything was a positive experience for us except for an issue our lender faced with Title company.

4.7
Verified Homeowner
Celina, TX, on Dec 14, 2024

I like the front office people, itnis easy to deal with.

5.0
Verified Homeowner
Frisco, TX, on Dec 10, 2024

At the time of sales even after confirming the sqft multiple times, we were told that the house sqft would be 2541 sqft. But after the completion of the building when we got the appraiser report the house sqft is reduced by around 90 sqft and also the county appraiser shows 2453 sqft which is 90 sqft lesses than what we were promised. We understand that 20-30 sqft of difference is acceptable but more than that is not fair. we are loosing nearly $17000 value if we compare price per sft. We are very disspointed knowing that there is a difference in the house area which will impact the price per sqft of the house if we want to resale at any point in time. Upon reaching out to the sales person, there is no proper outcome and response was very rude. I have posted inquiry via CBJ [name removed] website and got response to reach to sales person. I am planning to post a google review so that others like me will not get impacted.

3.2
Verified Homeowner
Argyle, TX, on Dec 09, 2024

Seem to be prompt with taking care of things.

4.0
Verified Homeowner
Argyle, TX, on Dec 06, 2024

Very clear information. [name removed] was fantastic. Weekly followup with [name removed] and [name removed] was great. Timetable was spot on. Attention to detail and care was great

4.8
Verified Homeowner
Frisco, TX, on Dec 05, 2024

The build quality is good.

4.8
Verified Homeowner

Builder Profile

When working with CB JENI Lifestyle Homes, Texas’ largest and best townhome builder, you’ll enjoy low-maintenance living in the most desirable locations. Our townhomes are close to employment centers, shopping, entertainment and all the places you need to make your life meaningful. These featured communities will give you a taste of the great floorplans, locations, and prices that come standard with each CB JENI home!

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.