Homebuilder Ratings & Reviews

Giddens Homes Reviews

113 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.9
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Georgetown, TX, on Jan 10, 2025

What I liked most: I appreciated the seamless purchase experience, especially the professionalism and responsiveness of [name removed], the builder, and [name removed], the sales manager. [name removed] ensured that any questions or concerns I had were addressed promptly and thoroughly, both before and after move-in. Meanwhile, [name removed] made the contract process straightforward and stress-free, demonstrating exceptional knowledge and patience as he guided me through the purchase of this spec home. Their combined efforts made the entire experience enjoyable and hassle-free. What I disliked most: Honestly, there wasn’t much to dislike. Any minor issues I encountered were quickly resolved, thanks to [name removed]’s dedication and [name removed]’s attentiveness.

5.0
Verified Homeowner
Bertram, TX, on Jan 09, 2025

The well water was not drinkable and [name removed] did not transfer the well ownership.

4.6
Verified Homeowner
Georgetown, TX, on Jan 09, 2025

Everything was smooth. [name removed] was super helpful and sometimes even give us way too much information :-)

5.0
Verified Homeowner
Liberty Hill, TX, on Dec 06, 2024

I have appreciated the quick response to correct anything that [name removed] has shown and is committed to. [name removed] in particular has been on top of any issues (not many) and has had them corrected very quickly.

5.0
Verified Homeowner
Georgetown, TX, on Dec 04, 2024

Love the personalization you can make to floorplan to fit your needs. Quality choices in the design center. [name removed] was very easy to work with and did not feel pressured.

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 14, 2024

So far so good....my warranty service care needs have been met! Thank you! [name removed] is the Best!

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 14, 2024

[name removed] and [name removed] were great to work with. This was my first home and first custom build. The process was smooth.

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 13, 2024

We never worried about anything during the process of purchasing the home or any service needs after the purchase. We love you guys, you’re the best. Sorry I didn’t get this in time but wanted to complete it anyway.

5.0
Verified Homeowner
Liberty Hill, TX, on Nov 12, 2024

It was a spec home so we didn’t experience the build process but everyone was extremely helpful during our search and purchase.

5.0
Verified Homeowner
Lago Vista, TX, on Oct 24, 2024

Everything is great quality! Any issues were fixed very fast!

5.0
Verified Homeowner
Liberty Hill, TX, on Oct 20, 2024

They very thorough and always available. Most builders don't want you talking to the building manager too much and [name removed] was there every step of the way and always open to meeting at the house to talk about things. Build was great so it was usually ideas and questions that arise once you start building and can actually see everything that you don't see on paper.

4.9
Verified Homeowner
Georgetown, TX, on Sep 30, 2024

Very responsive

5.0
Verified Homeowner
Liberty Hill, TX, on Sep 29, 2024

We like the quickness and efficiency of closing on our home and getting the to dos completed.

5.0
Verified Homeowner
Bertram, TX, on Sep 26, 2024

From contract to move in everyone we worked with was top notch! Big shout to [name removed] and [name removed] - they kept us informed and are both assets to your business. We have built a.few homes over the years with various builders and this build was the most customer focused and detail driven. If only every build could be as smooth and easy as this one! We love our new home and will highly recommend Giddens Homes to our friends and family. Thank you -

5.0
Verified Homeowner
Lago Vista, TX, on Sep 25, 2024

We stopped by your Model Sales Office (no agent) and met [name removed] (Sales Mgr)...need I say more! She was absolutely terrific and extremely informative...This Giddens Lake home is a 6 month Home for us along with our Palm Springs, CA area home. After meeting with [name removed] she knew we would love this home's location, design & layout for our needs. She made the purchase contract and all proper paperwork go smoothly. In addition, your Construction Mgr. [name removed] made sure we knew everything about the home and its contents from Hvac, Appliances, Wifi, Doors and all internal construction. He made sure that the home was in perfect shape for our closing walk-thru...he is a wealth of information that he said we can always ask him questions when a problem arises. Great Staff - Great Home - Great Life! [name removed] & [name removed] [name removed]

5.0
Verified Homeowner
Liberty Hill, TX, on Sep 23, 2024

I liked the easy communication and smooth process, including the weekly updates. The build is high quality with small items requiring repair. [name removed] was great at proactively addressing issues. For dislike, I wish there had been some flexibility on minor changes, still understanding [name removed] position to not accept changes beyond a certain point.

4.9
Verified Homeowner
Leander, TX, on Sep 08, 2024

great communication during the build and excellent follow up for warranty issues.

4.9
Verified Homeowner
Liberty Hill, TX, on Sep 06, 2024

Love the look and quality, appliances are of high quality! Had problem with my ovens, call manufacturer, came out next day problem fixed, problem solved! Giddens Homes superintendent, stayed with me through any hiccups! The only complaint I have, the grass planted in the front of the house, was not the quality expected, like the home!

4.9
Verified Homeowner
Liberty Hill, TX, on Aug 25, 2024

The fit and finish of the home. The people involved including [name removed], [name removed], [name removed] were very easy to work with and did everything they said they would. [name removed] has gone beyond in his after sale support with the house.

4.0
Verified Homeowner
Liberty Hill, TX, on Aug 20, 2024

The warranty and customer care provided by our builder [name removed] has been amazing. He is always will to help and there is virtually zero wait time from the call.

5.0
Verified Homeowner

Builder Profile

Giddens Homes logo

Giddens Homes is the leader when it comes to building your dream home on your lot. We specialize in building estate homes in the northwest suburbs of Austin. Owner and President, James Giddens has been building in this area since 1982.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.