Homebuilder Ratings & Reviews

Horizon View Homes Reviews

260 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Lochbuie, CO, on Jan 10, 2025

Very friendly answers all our questions! Helpful on computer to get the paper work they needed.!

5.0
Verified Homeowner
Lochbuie, CO, on Jan 08, 2025

[name removed] and [name removed] were truly great to work with and when I give my feedback it has nothing to do with them because they were great, however I do feel like the quality of my home could have been better considering how much was spent on it. The people who are doing the work on the house throughout the entire process felt like they didn't care how it was built or how it was finished. I know things would not be perfect because we are all human, but I do wish things would have been done without me having to hire a 3rd party inspector like trusses that were completely broken. I thought buying a brand-new home would have been such a fun experience, but unfortunately it was all stress wondering if it was going to be done properly and with care. Imperfections are going to happen, but it feels like there are imperfections throughout the entire house in every single room. I just wish my house was built with the respect by the builders.

3.5
Verified Homeowner
Johnstown, CO, on Jan 04, 2025

The people I’ve worked with make the experience easy!

5.0
Verified Homeowner
Severance, CO, on Jan 03, 2025

1) Although the blue tape was removed prior to my final walk through, I have found multiple areas within the home that still have blue tape on them or had blue tape on them but did not actually get fixed. I am now being told that warranty will not cover these items despite being things that needed to be fixed prior to my final walk-through. Also, my final walk through with the [name removed] was very rushed because he only had a short period of time to complete the walk-through so I did not get to check behind all doors, etc where the issues remain. He also only wanted to focus on appliance use. 2) I had an inspection on the home prior to moving in. The inspector brought concerns regarding the HVAC system to Horizon Homes, however, was told that he was wrong. When I moved in, I could not get the heater to run more than 10 minutes without choking itself out, thus could not get the temperature to increase. I contacted [name removed] with the Warranty team, notified her. The HVAC contractor had to be called out 3 times within 2 days, and still was not resolved. It then took multiple calls to [name removed] to get the parts that were promised, which were not actually delivered until 1 month into me being in the home.

4.5
Verified Homeowner
Johnstown, CO, on Jan 01, 2025

Lack of interest and help when any issue is spoken of

1.9
Verified Homeowner
Lochbuie, CO, on Dec 28, 2024

Si far I made a warranty claim and they were fast to respond and come to fix the issue

5.0
Verified Homeowner
Lochbuie, CO, on Dec 18, 2024

We really enjoyed working with [name removed]! She was able to work with us through several issues and the outcome was fantastic!

4.0
Verified Homeowner
Lochbuie, CO, on Dec 11, 2024

That they don't cover the small issues and the warranty is limited to what they fix. It needs to be more coverage.

5.0
Verified Homeowner
Lochbuie, CO, on Dec 08, 2024

Nothing

4.8
Verified Homeowner
Severance, CO, on Dec 02, 2024

[name removed] and his team did everything so easy and also went above and beyond for me and my family

5.0
Verified Homeowner
Lochbuie, CO, on Dec 01, 2024

Quick responses and resolutions. Very friendly caring staff.

4.1
Verified Homeowner
Severance, CO, on Nov 30, 2024

We liked the step by step information that was provided. Everyone we met was willing to take the time to answer all our questions. We also liked being able to stop by any time to see the home

4.9
Verified Homeowner
Severance, CO, on Nov 25, 2024

Working with [name removed] and [name removed] made this process so fun and easy.

5.0
Verified Homeowner
Lochbuie, CO, on Nov 16, 2024

Love [name removed] and [name removed] and [name removed] and [name removed]!! Loved the home story emails with pictures every step of the building process so I am not guessing how things are going. Did NOT like that there is no design center and I could no mix and match the pre designed packages or choose more or different upgrades. [name removed] and [name removed] were as accommodating as they could be based on the companies restraints. Dislike that the “standard” or even what upgrades offered I did pay for are not consistent between each house or group of houses built. It’s extremely misleading in what to expect and what I could plan for. This builder so far that I could tell has the best quality in there builds as a new build which is a huge compliment in my book based on the amount of new builds purchased in my family. There are energy efficient and smart choices by the builder in some areas but not in others so I ask why they didn’t go all the way so to speak.

4.6
Verified Homeowner
Johnstown, CO, on Nov 09, 2024

[name removed] & [name removed] were by far what we like best about our purchase experience.

5.0
Verified Homeowner
Johnstown, CO, on Nov 07, 2024

The things we like about the home is the floor plan, openness, closet-space and bedroom size. I wish they would’ve paid a little more attention to the exterior finishing details like caulking, painting, flashing siding etc.

3.3
Verified Homeowner
Severance, CO, on Nov 07, 2024

[name removed], the sales associate, was top notch. He kept in touch throughout the entire process. A month after closing, he's still check in with me, to make sure I have no issues. Quality of the house is excellent, the best I've seen in the six homes I've built. Only one warranty issue so far and it was taken care of quickly and correctly. Building the home, getting financing, closing, warranty...each step was very smooth.

5.0
Verified Homeowner
Severance, CO, on Nov 03, 2024

Easy to work with, very customer oriented, and great staff

4.9
Verified Homeowner
Johnstown, CO, on Oct 26, 2024

Slow on warranty issues, but hoping to rectify next week. Garage side door unable to secure since we have moved in.

3.9
Verified Homeowner
Severance, CO, on Oct 26, 2024

Everything has been handled as expected very pleased with service

5.0
Verified Homeowner

Builder Profile

Horizon View Homes logo

After building residences for over 30 years, we’ve seen a lot of trends come and go. But one thing remains the same: if you build high-quality, forward-thinking homes in places people want to live, you’ll have happy customers for life. At least, that’s how we do things at View Homes.

We pride ourselves on crafting new homes inspired by innovation, that blend timeless beauty with I-can’t-believe-that’s-included standard features. We understand exactly how our buyers want to live, and we design accordingly. And we top it all off with best-in-class customer service aimed at exceeding even the highest of expectations. It’s not how every home builder does it — but we’re not like every other home builder.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.