Homebuilder Ratings & Reviews

Landsea Homes Reviews

115 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Cleburne, TX, on Jan 16, 2025

[name removed] was incredible and helped us through the entire process, going above and beyond to answer any questions we had!

5.0
Verified Homeowner
Mesa, AZ, on Jan 16, 2025

Everything was smooth and easy, great communication and everyone we worked with was very friendly and helpful.

5.0
Verified Homeowner
Groveland, FL, on Jan 16, 2025

On your first walk through they try to push things off saying they will be back in 6 months for your 2nd walk through/warranty work. At 6 months they tell you it was never 6 months that it was always 12 months and they try to make you feel stupid. We didn't appreciate that. Our 12 months expired 2 weeks ago but they just completed 2 houses in the back and one on each side of us, which is creating severe puddling on the sides of our home. We've sent some pictures and videos and now can't even get a reply back. Now we will have to start sending emails and photos to the big wigs in an attempt to get things fixed. Also we've had Del Air out to our home 5 times to help with our bedroom not getting cool enough. Either they don't show up or the new person takes out what the last person did, neither helping our situation. Come to find out they do not have either of our phone numbers in their system and no notes on what any technician has done to try to elevate the problem. which has not been fixed. Very frustrating!! I would never recommend Del Air even though they are around the corner.

3.2
Verified Homeowner
Clermont, FL, on Jan 16, 2025

Backyard has a steep drop off as part of the property not shown on the original plan. With as much dirt that they hull away all the back yard space should be usable and flat. It should not be on the owner to pay for dirt and to built up a wall.

3.8
Verified Homeowner
Placentia, CA, on Jan 16, 2025

Easy and smooth purchasing process. Everyone communicated well and was able to close on-time. Shout out to [name removed] (loan officer), [name removed] (designer), [name removed] (maintenance) and [name removed] (sales) for their expediate work!

5.0
Verified Homeowner
Ontario, on Jan 16, 2025

I liked the constant updates and prompt replies to all my concerns.

5.0
Verified Homeowner
Ontario, CA, on Jan 16, 2025

only thing that bummed me out was the previous buyer failed escrow which left me no choice with my floor and kitchen design/color

5.0
Verified Homeowner
Manor, TX, on Jan 15, 2025

Lo que más me gusto fue su disponibilidad en todo momento para explicar cada una de mis inquietudes.

4.7
Verified Homeowner
Kissimmee, Fl , on Jan 15, 2025

Good

5.0
Verified Homeowner
Manor, TX, on Jan 15, 2025

[name removed] was great throughout the process. Process was fast, good communication and I was able to close the house quick

4.9
Verified Homeowner
Glendale, AZ, on Jan 15, 2025

I like how the sale associate/manager informs us all in depth information about building a new home from scratch, financing, inspecting and closing. The team that we worked is caring, polite, friendly and informative. Things that I don’t like are prior closing and after move-in. We need to check the house and request the maintenance services to our house. It takes a bit of time to check all the maintenance that we request. And the house owner needs to register all appliances warranty thru dwelling which it frustrates to the new owner. Some serials numbers provide in after-closing documents are work and some are not. We just request the team to double check all the serial numbers. Thank you!

4.0
Verified Homeowner
Mount Dora, Fl , on Jan 15, 2025

My likes where how incredibly professional the construction process was. [name removed] communicated with me every step of the way he is a model of how Home construction managers should proceed.. he communicated with me every Friday with detailed pictures and future construction. The final walk-through with [name removed] was also flawless. He answered all of my questions please regarding him as a valuable employee. My only small dislike was with the closing bank and certain required closing documents, but I guess that is normal for this process. Thanks very happy with [name removed]

4.8
Verified Homeowner
Kissimmee, Fl , on Jan 15, 2025

[Translated from ES] The attention that they gave me at all times for my questions

5.0
Verified Homeowner
Liberty Hill, TX, on Jan 15, 2025

Our Construction Manager [name removed] was great to work with! He needs a promotion/raise!

4.7
Verified Homeowner
Buckeye, AZ, on Jan 14, 2025

Started off rocky with a non responsive customer care rep but that rep was replaced and the new rep ([name removed]) has been much better!

5.0
Verified Homeowner
Cleburne, TX, on Jan 14, 2025

Best service I have had

5.0
Verified Homeowner
Haines City, Fl , on Jan 14, 2025

From the time I walked into the sales office and met with [name removed] to completing my walkthrough with [name removed], I experienced nothing short of great customer service. [name removed] made himself available anytime I had questions and was always so kind, professional and customer-focused. During my walkthrough with [name removed], he was proactive at identifying attention-areas and clearly communicated the functions of the home . [name removed] was professional and always responded quickly to any questions/concerns I had. I would highly recommend [name removed] homes!

4.8
Verified Homeowner
Mount Dora, Fl , on Jan 14, 2025

Among the entire team, two individuals truly stood out: [name removed] and [name removed]. [name removed] maintained constant communication and was always quick to address any issues that arose during the construction process. I couldn’t have asked for a better person to work with—thanks to his dedication, the house was completed on time and turned out exactly as I envisioned. On the sales side, [name removed] was equally incredible. She was attentive and kept me updated with regular photos of the property’s progress throughout the construction phase. These two stars exemplify outstanding customer service and genuine care, making the entire experience seamless and enjoyable. They deserve recognition for their dedication and commitment to excellence!

5.0
Verified Homeowner
St Cloud, Fl , on Jan 14, 2025

We liked every really except for the same floor plane house just 3 houses down street was re prices 20k less right after we signed contract, and the sign at first American title, no much information, a bit rushed.

4.7
Verified Homeowner
Liberty Hill, TX, on Jan 14, 2025

[name removed] sold us when we meet her. She presented [name removed] with great pride to sale your homes. She was so pleasant with us that we just loved her tour of your house and the way she treated us. I think if she had been different we would have had second thoughts but we didn’t she made the impression on us that we loved the area and the home . So thanks to her we bought our next home after 30 yrs of living in our first home.

5.0
Verified Homeowner

Builder Profile

Driven by a pioneering commitment to sustainability, Landsea Homes designs and builds master planned communities and homes throughout the nation that reflect modern living—inspired spaces and features, built in vibrant, prime locations where they connect seamlessly with their surroundings.

Landsea Homes is a California based homebuilding operation with communities and homes in the U.S., Germany and China. We build a variety of home types that fit the diverse wants and needs of today’s homebuyers.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.