Homebuilder Ratings & Reviews

Newcastle Homes Reviews

295 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Birmingham, AL, on Jan 14, 2025

The agent, [name removed] was fantastic! The time commitments were met. Our requests were addressed and dealt with. The experience was easy and streamlined!

4.7
Verified Homeowner
Springville, AL, on Jan 12, 2025

The warranty claims process is frustrating to deal with due to lack of responses we’ve received over the course of our residency.

1.5
Verified Homeowner
Springville, AL, on Jan 10, 2025

It was a pleasure working with [name removed]. He was very professional and addressed all my needs.

5.0
Verified Homeowner
Helena, AL, on Jan 08, 2025

At the walk thru we were told some items would be taken care of and they were not.

3.2
Verified Homeowner
Springville, AL, on Jan 06, 2025

Our road was meant to be paved, but now they are giving us the run around about paving it. Also there was meant to be a ditch behind our home, but they seemed to have abandoned that as well. Additionally, there were several cosmetic issues that were meant to be addressed when we moved in that weren’t .

3.5
Verified Homeowner
Birmingham, AL, on Jan 05, 2025

[Translated from VI] They did not build the house well. There were many unsatisfactory places, requests before closing date were not resolved.

3.9
Verified Homeowner
Helena, AL, on Jan 02, 2025

Promptness of helping with a problem

5.0
Verified Homeowner
Birmingham, AL, on Dec 29, 2024

The realtor and builder were friendly and assessable throughout the build.

5.0
Verified Homeowner
Birmingham, AL, on Dec 27, 2024

Warranty was quick to respond and fix when there are issues. No issues or things to dislike so far

4.9
Verified Homeowner
Pell City, AL, on Dec 17, 2024

The air conditioning system cannot handle too hot of days. Upstairs gets up to 80 degrees on extremely hot days even when the AC thermostat is set to 70. Ac company came and looked at the system and said it was working fine. Recommend using stronger AC units for larger homes

2.4
Verified Homeowner
Birmingham, AL, on Dec 15, 2024

Fun and easy process. Lots of options for customization

5.0
Verified Homeowner
Birmingham, AL, on Dec 12, 2024

Newcastle is not truly repairing anything. They are just putting bandaids on warranty items.

2.2
Verified Homeowner
Pell City, AL, on Dec 09, 2024

Likes: 1. [name removed] & [name removed] was wonderful: The Realtors at the model house, were very informative, friendly, professional and upbeat. 2. The floors plans were varied and nice 3. The community has a nice atmosphere, which was set by the realtors 4. The size of the lots and distance between each house 5. Willingness of the project manager ([name removed]) was able to provide suggestions and solutions to concerns through the process. Dislikes: 1. The design center experience ([name removed]): there was a lack of genuine friendliness it was a fake show (facade) no real warmth. 2. The entire design experience was one big bait hook and switch. Example: The upgrade price list provided by the realtors was vague and when an option was chosen, when you made it to the design center, somehow that option would morph into other upgrades that a choice was dependent on. There was no clear path to any upgrades. It would snowball into other things. There seemed to be no reasoning, and it seemed as if the prices were made up at the design center as we went along with the appointment. 3. My backyard has a ditch in it that a person or pet could easily drown in, yet this was not apparent to us until after we purchased this lot for an additional 3k. I would think for an additional 3k, the lot would not have a ditch (half the width), the entire ground would be made level and there would not be any standing water in the yard for 2 days after a down pour. Like I said earlier (bait and switch). This is very dangerous for small children in the neighborhood and pets, huge safety concern that Newcastle should address. 4. Design Center: the availability of appointments was limited and there needs to be a backup person instead of just the one person to open up the options to accommodate customer needs and schedules. 5. Upgrades: The formula calculation of how the deposits and upgrades were determined was convoluted, ridiculous and hard for the customer to understand. There was not any continuity between the realtor and the design center, each one had a different formula. The list for upgrades when we begin in April was updated a few weeks later and we had a list that was outdated and then were subject to the new more expensive prices. This seemed to be a running theme throughout the entire building process. The price would be something one day then a week later it would be more expensive. 6. Included products versus upgrades: The included fixtures and products were poor quality for this standard of house. Plastic chrome should never have been the base standard. Real metals should have been the base standard for the price that we are paying. This leaves the customer with no other choice but to upgrade to have quality fixtures. 7. Under cabinet lighting: there was only one option for under cabinet lighting and this option was substandard and dated. 8. Garbage disposal: I have a Valley A design house. This places the garbage disposal on the island with the on/off switch under the counter braced against a 2x4. It is tacky and inconvenient for daily use. 9. We are sure we are not the first to address these particular issues with the product that was delivered. What are these surveys used for if not to better the overall experience of working with Newcastle as they deliver a more excellent product than other builders?

3.3
Verified Homeowner
Birmingham, AL, on Dec 08, 2024

The response to my requests have been immediate. However, there seems to be a misconnect as to getting the workers here to do the work in a timely fashion.

4.7
Verified Homeowner
Birmingham, AL, on Dec 03, 2024

Nothing

5.0
Verified Homeowner
Meridianville, AL, on Nov 30, 2024

Too many issues to list here

2.6
Verified Homeowner
Birmingham, AL, on Nov 24, 2024

I wish I could have been able to make a couple of improvements before my furniture and things arrived

4.6
Verified Homeowner
Pelham, AL, on Nov 24, 2024

It all went well. Only glitch was an issue with lender and that was just a miscommunication.

5.0
Verified Homeowner
Pelham, AL, on Nov 16, 2024

WATER VALVES IN BATHROOM SHOWER ARE INSTALLED IN REVERSE, MAGNETIC SEAL ON FRONT DOOR IS NOT FULLY IN CONTACT WITH DOOR.BEDROOM WINDOW WAS FOUND WITH CHIP IN GLASS, CONCRETE IN DRIVEWAY CRACKED STRAIGHT ACROSS.WATER PRESSURE NOT GOOD IN HOUSE AT ALL,PROBLEM AT BEGINNING AND NEVER REALLY FIXED EXAMPLE DON'T TRY TO SHOWER AND RUN WASHING MACHINE AT SAME TIME.

4.7
Verified Homeowner
Birmingham, AL, on Nov 15, 2024

I have reached out about a couple of things and I have been contacted by the builder to take care of the things I reached out about. He has taken care of them in a timely manner and also was respectful of my schedule. I appreciate [name removed] making sure things are taken care of for me. I love my new home!

5.0
Verified Homeowner

Builder Profile

Newcastle Homes logo

At Newcastle Homes we strive to make a difference in the lives of our clients by developing personal relationships with our homebuyers and building carefully crafted homes in thoughtfully planned communities. We approach each home and community with a discerning vision, ensuring we select locations and cutting edge home designs that fit our homebuyers’ lifestyles.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.