Homebuilder Ratings & Reviews

Normandy Homes Reviews

474 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jan 15, 2025

my lawn was not done right , my [name removed] door had hole or broken piece of rubber in it and it caused mice to come in .the work on the house and painting is inferior lot more i can add on and also they charged me $40k for north facing lot.

2.7
Verified Homeowner
Celina, TX, on Jan 14, 2025

Haven’t had an dislikes

5.0
Verified Homeowner
Prosper, TX, on Jan 06, 2025

The overall quality is good. there are several places that disappointed me: 1. Scars on the driveway and sidewalk; not enough care was taken during construction to avoid scars on concrete and it was found acceptable for delivery. Prominent scars degrade the curb appeal. 2. Not offering bedroom door knobs on all bedrooms. 3. General attention to detail somewhat falls short.

3.5
Verified Homeowner
Mansfield, TX, on Jan 06, 2025

It was a smooth experience. Everything went smooth from searching house to closing and specially post closing was helpful too

5.0
Verified Homeowner
McKinney, TX, on Jan 03, 2025

once the warranty request is raised,We have to keep reminding multiple times for them to come and fix it.

3.2
Verified Homeowner
Prosper, TX, on Jan 03, 2025

Liked the overall quality of work compared to similar value house in neighborhood, warranty process with tickets & followups are good and timely.

4.3
Verified Homeowner
Frisco, TX, on Jan 02, 2025

Warranty service is fine but the overall quality of construction is not worth the price a buyer is paying. Payed $3000 for cabinet paint which is not up to the mark, have had painters work on this a few times already but there are still areas that are rough. Might have been be lot better off doing a factory painted cabinets than a on site painted ones. The house is almost 1 million but the fence installed is cheap side to side. At this price point customer expects better quality, it feels like it’s just another way of cutting costs.

3.5
Verified Homeowner
Mansfield, TX, on Dec 29, 2024

The director failed to grant us meeting we requested for twice when we wanted to negotiate closing date. Which I feel wasn't good for customer management. However, [name removed] was quite good with managing all scenarios. The Dryer wall vent and socket orifice isn't the standard used for all homes, I was at Home depot and they confirmed ours was eccentric.

5.0
Verified Homeowner
McKinney, TX, on Dec 22, 2024

The sales person once we approached closing was not accomodating to our already discussed request regarding our closing date. Since we were selling within the same week, we had to rely on others in order to move forward with own closing date and our sales person threatened to charge is for 2 additional days knowing we were at other's mercy. Also, we have a few issues we need fixed in which we will consult with [name removed] on. [name removed] is great!

4.0
Verified Homeowner
Mansfield, TX, on Dec 17, 2024

Good so far

5.0
Verified Homeowner
McKinney, TX, on Dec 17, 2024

Overall warranty experience was great, however there were several issues that were "take it or leave it". One of the most frustrating experiences were canned lights: they are installed throughout the house, they cannot be upgraded to have a more powerful "bulb" (you get std LEDs), they are installed poorly (not flashed and tight with the ceiling, there are spaces where bugs get in and are visible inside the lights) - and there is nothing Normandy can do. Replacing them - even in one room - was about $1700.

5.0
Verified Homeowner
McKinney, TX, on Dec 14, 2024

Warranty issues not being resolved completely

3.8
Verified Homeowner
Celina, TX, on Dec 14, 2024

Overall, the experience very good. The only negatives I see: 1. None of the bedrooms came w/ ceiling fans - especially the MB. 2. No pendent lights over the kitchen island. 3. No keypad install to open the front door. 4. I had to ask for window blinds. My last house I purchased new was a Trophy Signature in [name removed] and number 1, 2, 3 and 4 was completed w/o asking. My understand is Normandy is supposed to be a high quality home than Trophy (and I can see it is), but was a little taken back that the extras (1-4) wasn't included.

4.9
Verified Homeowner
Frisco, TX, on Dec 13, 2024

Warranty service is really good so far

3.7
Verified Homeowner
Celina, TX, on Dec 12, 2024

Nothing Normandy homes went above and beyond for everything they did. Thank you

5.0
Verified Homeowner
Celina, TX, on Dec 11, 2024

We are so happy with the quality of construction and quick customer response on warranty fixes.

4.7
Verified Homeowner
Mansfield, TX, on Dec 11, 2024

We enjoy the quality of work and oversight by [name removed] and [name removed].

5.0
Verified Homeowner
Frisco, TX, on Dec 08, 2024

The experience has been great since day 1. Marketing team and builder had been very cooperative and addressed all my questions & concerns with great care.

5.0
Verified Homeowner
Mansfield, TX, on Dec 07, 2024

I liked the communication from [name removed]. She was very responsive to calls and emails and she sent updates. The construction managers took all the time that was needed to complete the orientation and explain everything. Everything was very thorough.

4.9
Verified Homeowner
Allen, TX, on Dec 06, 2024

Nothing

5.0
Verified Homeowner

Builder Profile

Normandy Homes logo

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.