Homebuilder Ratings & Reviews

Normandy Homes Reviews

602 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Jun 16, 2025

Purchase was easy and went smooth. Moving was the worst part

4.7
Verified Homeowner
Prosper, TX, on Jun 14, 2025

Working with [name removed] was a fantastic experience for almost 2 years. A big shout out to her. She has a lot of patience and accommodated at a place where we wanted to be. And thanks to [name removed] too for her help

4.6
Verified Homeowner
Celina, TX, on Jun 14, 2025

[name removed] and [name removed] were so great to work with, love their weekly phone calls. Dislike the garage, seems cheap and shakes/is noisy in little wind. Also, never got asked about the mud room in design. That is what I was looking forward to the most about the house. Never got to put one in.

3.8
Verified Homeowner
Celina, TX, on Jun 14, 2025

[name removed] was FANTASTIC! We had a short window to select and close on our new home, and she did everything to make our process smooth and efficient. From the day we walked in to the model home to receiving the key, she was on top of things and kept us informed. Normandy is lucky to have [name removed] on the team!

5.0
Verified Homeowner
McKinney, TX, on Jun 13, 2025

Everything went very smooth

5.0
Verified Homeowner
McKinney, TX, on Jun 12, 2025

My concerns about different temperature in downstairs bedroom when compared to the rest of the home were not resolved

3.5
Verified Homeowner
McKinney, TX, on Jun 12, 2025

[name removed] and [name removed] were really fast at communicating with us and gave us great answers whenever we had questions.

5.0
Verified Homeowner
Celina, TX, on Jun 12, 2025

Everyone at Normandy are really nice and accommodating. [name removed] was really helpful in explaining us every detail throughout our purchase

4.6
Verified Homeowner
Frisco, TX, on Jun 09, 2025

I most liked the experience with [name removed] and the other team members at Normandy. They were extremely kind and patient with us as first time home buyers

5.0
Verified Homeowner
McKinney, TX, on Jun 08, 2025

I liked everything about the process

5.0
Verified Homeowner
Frisco, TX, on Jun 08, 2025

little could reduce on price

5.0
Verified Homeowner
Frisco, TX, on Jun 06, 2025

Dislike - Could not change some of the selections made in the design center Like - Open and clear line of communication

5.0
Verified Homeowner
Mansfield, TX, on Jun 06, 2025

I absolutely loved how I was involved throughout the end process. I appreciate the patience I received and the overall attitudes from the team is so positive.

5.0
Verified Homeowner
McKinney, TX, on Jun 03, 2025

Quality, Community and [name removed] help to fix issues

5.0
Verified Homeowner
McKinney, TX, on Jun 02, 2025

work men ship, quality of finished product, baseboards woodwork, land grading etc

3.6
Verified Homeowner
Frisco, TX, on May 31, 2025

All through the journey of purchase, guidance and support was excellent, not to mention the timely responses to all the queries

5.0
Verified Homeowner
Prosper, TX, on May 30, 2025

Working with US bank is not good experience. Zero information provided frm US bank side. i had to figure out on my own

4.9
Verified Homeowner
Frisco, TX, on May 28, 2025

Liked, the attention and follow-up / support provided. Disliked limited flexibility on models offered, but I understand it is by design.

4.3
Verified Homeowner
Mansfield, TX, on May 28, 2025

[name removed] welcomed me and my family into the community as if we were long time friends or family. Love her and the entire team for blessing my wife and me with our forever home.

5.0
Verified Homeowner
McKinney, TX, on May 23, 2025

As a first-time homeowner, the journey to building our dream home was both exciting and overwhelming—but thanks to Normandy, it turned out to be a smooth and truly rewarding experience. From the very beginning, they were transparent, responsive, and extremely supportive. Every question we had was answered with patience and clarity, and they made sure we felt confident at every stage of the process. Special Kudos and thanks to Renne [name removed] and [name removed]!! The quality of work is outstanding, and they delivered everything just as promised. It’s clear they take great pride in their craftsmanship and customer service. We couldn’t have asked for a better partner in this journey. Highly recommend them to anyone looking to build a home with peace of mind and a personal touch.

5.0
Verified Homeowner

Builder Profile

Since 2012, Normandy Homes has proudly built timeless new homes in centrally-located Dallas-Fort Worth communities for discerning homebuyers. With a commitment to craftsmanship and service, Normandy presents beautiful homes anchored in traditional – yet distinctive – design, trusted quality and enduring value.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.