Homebuilder Ratings & Reviews

Aspen View Homes Reviews

409 Homeowner Reviews Completed Feb 2024 - Aug 2025

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Community Satisfaction Ratings

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Colorado Springs, CO, on Aug 02, 2025

Everything was great my representative [name removed] for being new to the company made me feel like he has been doing his job for years!

4.8
Verified Homeowner
Colorado Springs, CO, on Aug 01, 2025

We loved working with [name removed] and all of the builders. They were very professional and always answered all our questions and concerns. They offered prompt service when we called or had issues.

5.0
Verified Homeowner
Colorado Springs, CO, on Aug 01, 2025

I like that 2 team members made us feel important during some of the home process. Unfortunately, our dislike is for the others that made promises that were not kept. We were told on several occasions that our home would be ready. On the day we received our keys, we noticed several items were not fixed. Our home was not cleaned as we were promised. Several items are still not fixed. There are new problems that need fixing and we are waiting for someone to contact us. We received an email that states someone will contact us but it doesn’t happen. The lack of communication and honesty is the main reason why we are disappointed with our decision to purchase with Aspen [name removed] Homes.

1.7
Verified Homeowner
Fountain, CO, on Jul 30, 2025

[name removed] made it all very simple. And has helped out with other miner details.

4.5
Verified Homeowner
Fountain, CO, on Jul 29, 2025

It seem like every time I got something fixed. something else would mess up. I have been trying to get my sprinkler system fixed since I have been in the house, but it still does not work right. I love the house over all but things keep going wrong.

3.6
Verified Homeowner
Colorado Springs, CO, on Jul 28, 2025

We were never presented with options other than the elevation, floorplan, paint colors and basement. No other options were presented to us so that we could make a choice of yay or nay. Our neighbors were offered options such as wetbars, upgraded appliances, backsplashes etc. nonne of these were ever even mentioned to us.

4.3
Verified Homeowner
Colorado Springs, CO, on Jul 27, 2025

I like how fast they worked with me

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 24, 2025

[name removed] made the whole experience easy to understand, even as a first time home buyer

5.0
Verified Homeowner
Colorado Springs, CO, on Jul 22, 2025

I liked the fact that we had a walk through of the home and we were oriented on how everything works. [name removed] gave us some good advice

4.5
Verified Homeowner
Colorado Springs, CO, on Jul 21, 2025

Sale was easy. The warranty issues take a lot of effort and follow up

3.7
Verified Homeowner
Colorado Springs, CO, on Jul 19, 2025

Nothing bad so far

4.8
Verified Homeowner
Fountain, CO, on Jul 02, 2025

[name removed], our sales rep was very knowledgeable and friendly. No pressure ever from him. He was easy to reach and worked to help us find the right home

4.7
Verified Homeowner
Colorado Springs, CO, on Jul 01, 2025

I loved my experience

4.9
Verified Homeowner
Fountain, CO, on Jun 22, 2025

Our sales rep [name removed] was amazing to work with!

5.0
Verified Homeowner
Fountain, CO, on Jun 18, 2025

Working with the warranty department is extremely slow and cumbersome. It takes emailing them several times or texting them or calling them several times to get a response. I started a ticket with them via [name removed] on 05/14/25. He said he would open the ticket since there we several items in the 1 year warranty inspection, and after 3 weeks of nothing further from him, I found out he quit. Then I tried to contact [name removed] and have had no response. I have now opened 6 individual tickets on 06/16/25 with them supposed to get back within 24 business hours to get issues resolved. I haven't heard anything since opening the tickets and getting the standard confirmation email. That is why I rate Aspen [name removed] so low. I'm not sure I would recommend them to anyone.

2.7
Verified Homeowner
Colorado Springs, CO, on Jun 17, 2025

When something was concerning the turn around time isn’t timely. Plus some concerns I had were somewhat dismissed. I still have not had the rock in my front yard fixed

3.7
Verified Homeowner
Colorado Springs, CO, on Jun 17, 2025

Seller was great, walk thru er was good too! House is nice

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 14, 2025

Your team was extremely thorough. [name removed] was such a help in waking is through our home and making sure all of our questions were answered.

5.0
Verified Homeowner
Colorado Springs, CO, on Jun 14, 2025

The labor, superintendent, warranty, and mostly the mortgage experience was FANTASTIC! We couldn't be happier with the home and our experience with getting it built. However, the sales representative, [name removed], left A LOT to be desired. From not presenting options to us, only to find out about them later on, to promising things that could be done just learn from the superintendent that it couldn't. We even asked for a feature that we were told couldn't be done, then learned in the frame walk that it was being done anyway, then [name removed] boasted at closing to our agent that he got it done, only to find it wasn't done when we moved in. We were told that window dressings were standard, then surprised that they were an upgrade and we were too late to add them. We weren't told about the breakfast kitchen until we saw it in another model. We were told the laundry cabinet was standard. We opted for the quartz countertop, then learned the cabinet was extra. We chose the black hardware option, only to learn later that the faucets weren't included. We requested a hold for a garbage disposal switch be drilled in the counter top, [name removed] said it wouldn't be a problem. Then at our frame walk through the superintendent said let us know it wasn't something they would do. We would need to have it done after moving in. All of these were acceptable answers and not deal breakers. But the over promising and underdeluvering of the salesman was extremely frustrating. Hopefully were in this house for a very long time. We have and will be recommending Aspen [name removed] to friends and family, but only with the disclaimer that they need to work with a different salesman. This is the short list of complaints. We're happy to provide additional feedback. Also, [name removed], [name removed], [name removed], and the whole non-sales team were PHENOMINAL. We can't appreciate them enough.

4.2
Verified Homeowner
Colorado Springs, CO, on Jun 11, 2025

The thing we disliked the most was dealing with so many different people sending us emails and documents to sign. It made it hard at time to. Eep up with who we were working with.

4.6
Verified Homeowner

Builder Profile

Aspen View Homes logo

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.