Homebuilder Ratings & Reviews

Century Complete

Georgia E

488 Homeowner Reviews
Jul 2023 - Jan 2025

Century Complete

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

Georgia E Communities Map

 

Community Satisfaction Ratings

  • Arrowhead By The Lake

    4.7

    Georgia E - 9 Homeowner Reviews

  • Canes Crossing

    4.5

    Georgia E - 12 Homeowner Reviews

  • Chappell's Walk

    4.8

    Georgia E - 3 Homeowner Reviews

  • Creekview

    4.8

    Georgia E - 5 Homeowner Reviews

  • Emerald Forest

    4.6

    Georgia E - 22 Homeowner Reviews

  • Garden Walk

    4.7

    Georgia E - 6 Homeowner Reviews

  • Hampton Lakes

    4.7

    Georgia E - 5 Homeowner Reviews

  • Heritage Pointe

    4.8

    Georgia E - 6 Homeowner Reviews

  • Highland Plantation TH

    5.0

    Georgia E - 76 Homeowner Reviews

  • Lochwolde

    4.8

    Georgia E - 56 Homeowner Reviews

  • Northridge Station

    4.2

    Georgia E - 6 Homeowner Reviews

  • Oakridge Farms

    4.7

    Georgia E - 13 Homeowner Reviews

  • Old Stone Crossing

    4.8

    Georgia E - 94 Homeowner Reviews

  • Quail Ridge

    4.8

    Georgia E - 64 Homeowner Reviews

  • Summer Grove

    4.7

    Georgia E - 36 Homeowner Reviews

  • Thomas Landing

    4.6

    Georgia E - 33 Homeowner Reviews

  • Twin Rivers

    4.5

    Georgia E - 32 Homeowner Reviews

  • Woodall Estates

    4.7

    Georgia E - 10 Homeowner Reviews

Builder Profile

Century Complete logo

Part of Century Communities, one of the nation's leading homebuilders, we're proud to offer quality and affordable new homes in desirable markets throughout the country—available through our groundbreaking and convenient online homebuying experience.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Georgia E
Purchase Experience Testimonials from Real Homebuyers

Macon, GA, on Jan 14, 2025

I like the fact that [name removed] has a great heart and always tentative.

4.5
Verified Homeowner
Jackson, GA, on Jan 11, 2025

Loved every experience. Still in disbelief of this beautiful cost efficient smart home. I absolutely love it.

5.0
Verified Homeowner
Macon, GA, on Jan 11, 2025

Good customer service with quick responses. Flow of process could have been better and should have been a little less rushed.

4.6
Verified Homeowner
Dudley, GA, on Jan 09, 2025

Very easy and I was able to get all my questions answered in a timely manner.

4.8
Verified Homeowner
Warner Robins, GA, on Jan 02, 2025

The cement walkway is not the same color bugs in the house ants crickets spiders etc fully in back yard water pressure is low heating system banks door when on you need way more kitchen cabinet space need to adde islands to kitchen I don’t know how to turn the water hotter from furnace no screens.

3.8
Verified Homeowner
Macon, GA, on Dec 28, 2024

None, everything when extremely well

5.0
Verified Homeowner
Macon, GA, on Dec 28, 2024

At first I was worried because of it being an Online process, however everything was Amazing ??

5.0
Verified Homeowner
Jackson, GA, on Dec 28, 2024

My loan officer didn’t communicate very well and there was an issue with the toilet when I moved in. The rest of my experience was great.

4.7
Verified Homeowner
Warner Robins, GA, on Dec 28, 2024

Everything was great!

5.0
Verified Homeowner
Toccoa, GA, on Dec 28, 2024

so easy!!

4.9
Verified Homeowner
Toccoa, GA, on Dec 28, 2024

The only thing i did not like is when they move the closing date to another date that i will not be available, even the offered me to send the paperwork to where i going to be but they want to charge me 500.00, but again after i talked to tiffany everything went smooth. like it should be.

5.0
Verified Homeowner
Dudley, GA, on Dec 26, 2024

It was easy

5.0
Verified Homeowner
Toccoa, GA, on Dec 14, 2024

[Translated from ES] The speed and desire to resolve the problems to complete my purchase

5.0
Verified Homeowner
Jackson, GA, on Dec 06, 2024

I am writing to express my concerns about the communication throughout the construction process. Unfortunately, there has been a noticeable lack of updates provided to me. I found myself having to call around to get the latest information on construction progress, which has been quite frustrating. Additionally, the sales agent assigned to me, [name removed], went on leave and was supposed to return on December 18th. However, she did not inform me of who would be taking over her responsibilities during her absence, leaving me without a point of contact for important updates. [name removed]

3.7
Verified Homeowner
Warner Robins, GA, on Dec 06, 2024

I am writing to provide feedback regarding my experience with Century Communities during the purchase process of my property at [name removed] [name removed] [name removed] Trl, [name removed] Robins, GA 31093. Unfortunately, my experience has been disappointing, marked by unprofessionalism, mismanagement, and a lack of accountability. While I appreciate the efforts of [name removed], the new construction manager, who is doing everything in his power to make things right, the issues leading up to this point have left me feeling extremely dissatisfied. Disregard Toward My Complaints I previously raised serious concerns about the behavior of [name removed], the construction manager, whose actions were unprofessional and dismissive. Despite expressing these concerns early on and requesting that he no longer be involved with my property, my complaint was ignored. This disregard for a legitimate customer issue set the tone for the poor experience that followed. Key Mismanagement Issues 1. Misplacement of Keys: After fulfilling all my financial and contractual obligations, I was given the incorrect keys to a property I did not own. To make matters worse, I later learned that these keys were misplaced and left accessible for more than seven days. This mismanagement is not only unprofessional but also represents a significant breach of security. The resolution offered to me—either driving 40 minutes to retrieve the correct keys or waiting for them to be shipped—was completely unacceptable. The mishandling of this basic but critical aspect of the homebuying process has been a major source of stress and frustration. 2. Domino Effect of Issues Caused by [name removed]: From the very beginning, [name removed]’s lack of professionalism created problems. For example: • On the day of my orientation, a vehicle belonging to a cleaner was obstructing my driveway. Despite being aware of the orientation schedule, [name removed] allowed this vehicle to remain there until I threatened to have it towed. • His response to my concerns was dismissive and condescending, further reflecting his lack of accountability and professionalism. 3. Failure to Address Concerns: Throughout this process, I experienced a clear lack of communication and accountability from Century Communities. The finger-pointing and confusion among representatives, including [name removed] and Gray, made it difficult to get clear answers or resolutions to my concerns. It felt as though my concerns were being minimized or ignored altogether. Impact and Current Outlook The entire process, from the mismanagement of my keys to the dismissive behavior of key personnel, has left me feeling disrespected as a customer. This situation has eroded my trust in Century Communities and has overshadowed what should have been an exciting and positive milestone. The only positive aspect of my experience has been [name removed], the new construction manager. [name removed] has gone above and beyond to address the issues left in [name removed]’s wake and has demonstrated professionalism and a genuine desire to resolve my concerns. His efforts are the only reason I have any hope for a satisfactory outcome. Final Thoughts I am deeply dissatisfied with the lack of accountability, professionalism, and organization demonstrated throughout this process. The mishandling of my keys, the dismissive behavior of the previous construction manager, and the disregard for my concerns have left me questioning the quality and customer care I expected from Century Communities. I urge Century Communities to take these issues seriously, review their internal processes, and ensure that no other customer has to go through a similar experience. Customers deserve to be treated with respect and professionalism at every stage of the process. Thank you for taking the time to review my feedback. I hope these concerns are addressed appropriately moving forward.

4.1
Verified Homeowner
Barnesville, GA, on Dec 06, 2024

Explained in my last comment.

4.4
Verified Homeowner
Warner Robins, GA, on Dec 05, 2024

Enjoyable

5.0
Verified Homeowner
Warner Robins, GA, on Dec 02, 2024

My builder, [name removed], was extremely helpful and knowledgeable.

5.0
Verified Homeowner
Warner Robins, GA, on Nov 27, 2024

Most of the items I had to sign should be reviewed by my agent first. Some documents would get sent to her after I signed and others just wouldn't get sent to her. I think for transparency you should allow a buyers agent to view documents first. Now that being said all of the documents themselves were fine.

5.0
Verified Homeowner
Lizella, GA, on Nov 10, 2024

Everything went good with Century Complete but the lenders (Inspire Home Loans) made the process a little difficult with the different underwriters.

5.0
Verified Homeowner