Top Homebuilder Ratings & Reviews

New Home Co.

The Parks at Valley Oak

24 Homeowner Reviews Completed Nov 2023 - Jan 2025

New Home Co. << Northern California

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.5

Purchase Experience

4.9

Home Personalization Experience

5.0

Construction Experience

4.8

Customer Care Experience

4.7

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Roseville, on Dec 06, 2024

Significant difficulty in getting follow upon home repairs and lack of communication

2.4
Verified Homeowner
Roseville, CA, on Nov 06, 2024

The communication from the office and the kind caring consideration.

5.0
Verified Homeowner
Roseville, on Dec 29, 2024

Issues have come up after the home purchase that have taken multiple emails and calls to get fixed. There is a Communication breakdown between the homeowner, the warranty rep and the contractors. The sales time was awesome during the purchase of the house. The paint inside and outside of the house seems like it’s single coat, the flooring has air pockets, the bathroom doors have a very small gap at the bottom so putting a floor mat around the toilet is impossible, there was no rain gutter put on the side of the California room so all the water just rains down the side of the roof into the California room. These are just a few of the issues I have dealt with and noticed.

3.9
Verified Homeowner

Customer Care Team

New Home Co.

Jan 02, 2025

Thank you for sharing your feedback. Please know that we take your concerns seriously and are committed to resolving them in a timely manner. We appreciate your patience and will work diligently to improve the process for you moving forward. If you have any further concerns or need additional assistance, please don’t hesitate to reach out directly.

Roseville, on Jul 10, 2024

NA

5.0
Verified Homeowner
Roseville, CA, on Jul 20, 2024

The agents during the process were excellent. After closing escrow and attempting to work with getting several structural and cosmetic issues it became very challenging. The customer care representative is difficult to get a hold of. His email responses are inconsistent , he does not answer his phone, and he does not respond to voicemails. Even at this time we are still waiting to hear back in regards to several outstanding issues with our home.

3.2
Verified Homeowner
Roseville, CA, on Mar 05, 2024

Every person I had contact with throughout the process was courteous and respectful. Communication was prompt and whenever I had a question or concern it was handled in a timely manner. Kudos to [name removed], [name removed], [name removed], [name removed] and [name removed] (the people I had contact with throughout the process)

5.0
Verified Homeowner
Roseville, on Apr 30, 2024

Multiple fixes brought up during walk through were either not followed up on, followed up on but not resolved completely, or in one case contractors were sent unannounced, did not speak any English, so my wife couldn't understand what they had come to work on. Our original customer service person [name removed] apparently is no longer our customer service person. Everyone has been very friendly but communication has been lacking and actual follow through on concerns has been hit or miss.

3.7
Verified Homeowner
Roseville, CA, on Mar 02, 2024

We liked the interaction we had with the sales office. They are very patient and very professional. we communicated with the team well via email and they made our experience easy

5.0
Verified Homeowner
Roseville, on Mar 25, 2024

I like that i can easily reach them

4.8
Verified Homeowner
Roseville, CA, on Jan 18, 2024

All the New Home Co. staff from sales ([name removed], [name removed], [name removed]) to service ([name removed], [name removed], [name removed]) have been great to us. They were very welcoming and delightful to work with. We were just disappointment with the build quality of the home. Heating and cooling thermostat were installed incorrectly. Bottom thermostat controls the top floor and top thermostat control the bottom floor. Shower valve in kids bathroom was defective. Paint imperfections through out the house. The kitchen counter have manufacturing defects or residue from production which will need to be buff out or replace. The residue is unacceptable for a home of this caliber. Master bath shower walls have glue stains throughout, which will need to be buff out. Cleaner does not seem to remove the residues. I’m glad most of the minor issues have been resolved. We are now waiting to get kitchen, bathroom, and paint to be touched up.

4.8
Verified Homeowner
Roseville, CA, on Dec 22, 2023

The entire team is very friendly, professional, responsive, and knowledgeable.

5.0
Verified Homeowner
Roseville, CA, on Nov 28, 2023

All of the employees were very helpful throughout every stage

5.0
Verified Homeowner
Roseville, CA, on Nov 17, 2023

I like that my husband and i felt supported from the day weve decided to purchase up until right now that its been weeks since we move in. Everybody has been very helpful and easily reachable for any concern that i have especially as a first time homebuyer entering the market on a very unstable home market that everybody is facing right now.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, CA, on Nov 06, 2024

The communication from the office and the kind caring consideration.

5.0
Verified Homeowner
Roseville, CA, on Jul 20, 2024

The agents during the process were excellent. After closing escrow and attempting to work with getting several structural and cosmetic issues it became very challenging. The customer care representative is difficult to get a hold of. His email responses are inconsistent , he does not answer his phone, and he does not respond to voicemails. Even at this time we are still waiting to hear back in regards to several outstanding issues with our home.

3.2
Verified Homeowner
Roseville, CA, on Mar 05, 2024

Every person I had contact with throughout the process was courteous and respectful. Communication was prompt and whenever I had a question or concern it was handled in a timely manner. Kudos to [name removed], [name removed], [name removed], [name removed] and [name removed] (the people I had contact with throughout the process)

5.0
Verified Homeowner
Roseville, CA, on Mar 02, 2024

We liked the interaction we had with the sales office. They are very patient and very professional. we communicated with the team well via email and they made our experience easy

5.0
Verified Homeowner
Roseville, CA, on Jan 18, 2024

All the New Home Co. staff from sales ([name removed], [name removed], [name removed]) to service ([name removed], [name removed], [name removed]) have been great to us. They were very welcoming and delightful to work with. We were just disappointment with the build quality of the home. Heating and cooling thermostat were installed incorrectly. Bottom thermostat controls the top floor and top thermostat control the bottom floor. Shower valve in kids bathroom was defective. Paint imperfections through out the house. The kitchen counter have manufacturing defects or residue from production which will need to be buff out or replace. The residue is unacceptable for a home of this caliber. Master bath shower walls have glue stains throughout, which will need to be buff out. Cleaner does not seem to remove the residues. I’m glad most of the minor issues have been resolved. We are now waiting to get kitchen, bathroom, and paint to be touched up.

4.8
Verified Homeowner
Roseville, CA, on Dec 22, 2023

The entire team is very friendly, professional, responsive, and knowledgeable.

5.0
Verified Homeowner
Roseville, CA, on Nov 28, 2023

All of the employees were very helpful throughout every stage

5.0
Verified Homeowner
Roseville, CA, on Nov 17, 2023

I like that my husband and i felt supported from the day weve decided to purchase up until right now that its been weeks since we move in. Everybody has been very helpful and easily reachable for any concern that i have especially as a first time homebuyer entering the market on a very unstable home market that everybody is facing right now.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, on Dec 06, 2024

Significant difficulty in getting follow upon home repairs and lack of communication

2.4
Verified Homeowner
Roseville, on Jul 10, 2024

NA

5.0
Verified Homeowner
Roseville, on Apr 30, 2024

Multiple fixes brought up during walk through were either not followed up on, followed up on but not resolved completely, or in one case contractors were sent unannounced, did not speak any English, so my wife couldn't understand what they had come to work on. Our original customer service person [name removed] apparently is no longer our customer service person. Everyone has been very friendly but communication has been lacking and actual follow through on concerns has been hit or miss.

3.7
Verified Homeowner
Roseville, on Mar 25, 2024

I like that i can easily reach them

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, on Dec 29, 2024

Issues have come up after the home purchase that have taken multiple emails and calls to get fixed. There is a Communication breakdown between the homeowner, the warranty rep and the contractors. The sales time was awesome during the purchase of the house. The paint inside and outside of the house seems like it’s single coat, the flooring has air pockets, the bathroom doors have a very small gap at the bottom so putting a floor mat around the toilet is impossible, there was no rain gutter put on the side of the California room so all the water just rains down the side of the roof into the California room. These are just a few of the issues I have dealt with and noticed.

3.9
Verified Homeowner