Overall Satisfaction
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Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers
Roseville, CA, on Dec 29, 2024
Issues have come up after the home purchase that have taken multiple emails and calls to get fixed. There is a Communication breakdown between the homeowner, the warranty rep and the contractors. The sales time was awesome during the purchase of the house. The paint inside and outside of the house seems like it’s single coat, the flooring has air pockets, the bathroom doors have a very small gap at the bottom so putting a floor mat around the toilet is impossible, there was no rain gutter put on the side of the California room so all the water just rains down the side of the roof into the California room. These are just a few of the issues I have dealt with and noticed.
Customer Care Team
New Home Co.
Jan 02, 2025
Thank you for sharing your feedback. Please know that we take your concerns seriously and are committed to resolving them in a timely manner. We appreciate your patience and will work diligently to improve the process for you moving forward. If you have any further concerns or need additional assistance, please don’t hesitate to reach out directly.
Builder Profile
We are New Home Co. We
believe a home isn’t new because of when it is built, but how it is built. A
home is only as new as the ideas and innovations that live there. We are
passionate about delivering on the promise of new with every home we design and
build.
Our new homes artfully blend
timeless style and innovative design. A modern way of life with more
connectivity and sustainability for smarter and healthier ways to live.
Inspired design and choice help to personalize each home with curated design
packages that offer a flexible range of styles and costs. Our award-winning
sales team is here to help every step of the way with more transparency and
trust.
We have a new home for
everyone, at every stage of life, from suburban communities to urban villages
and residences. Every new home is a new beginning for all of us to start the
next chapter in our lives. Every new home is a new opportunity to make progress
on what it means to be new. We take pride in helping our homebuyers and our
industry move forward.
Homebuilder Customer Reviews
No one knows more about a homebuilder's quality and service than the builder's customers.
Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:
- We ask recent homebuyers to evaluate their builder's purchase process.
- Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.
In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.
Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.
Customer Care Team
New Home Co.
Jan 09, 2025
Thank you for your feedback. We appreciate your recognition of the positive experience with the sales team, and we are focused on ensuring that the rest of the experience matches that same level of service. Please feel free to contact us directly if you have any further concerns or need additional assistance. We are here to help.