Top Homebuilder Ratings & Reviews

New Home Co.

The Trails at Valley Oak

23 Homeowner Reviews Completed Mar 2024 - Jan 2025

New Home Co. << Northern California

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.2

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

4.6

Customer Care Experience

4.7

Home Readiness

4.0

Installation & Workmanship

4.3

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


Driving Directions
Request More Info
  Go to Builder Reviews page

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Roseville, on Jan 06, 2025

The warranty claim website is awful.

3.8
Verified Homeowner
Roseville, CA, on Jan 08, 2025

The sales team was excellent - very friendly and willing to help. The initial walkthrough did not meet expectations. There were lots of obvious details that still needed work. Staff welcomed and friendliness was not great but okay. Our final walkthrough also did not meet our expectations. A lot of what was listed in our initial walkthrough did not get fixed. The customer rep did not follow up after closing. We still have pending items. Overall, the house is great but with many details still pending.

4.1
Verified Homeowner

Customer Care Team

New Home Co.

Jan 09, 2025

Thank you for your feedback. We appreciate your recognition of the positive experience with the sales team, and we are focused on ensuring that the rest of the experience matches that same level of service. Please feel free to contact us directly if you have any further concerns or need additional assistance. We are here to help.

Roseville, CA, on Nov 21, 2024

I like how everyone was so helpful and informative

5.0
Verified Homeowner
Roseville, CA, on Sep 18, 2024

The process was very streamlined and the employees were very friendly.

4.9
Verified Homeowner
Roseville, CA, on Jul 30, 2024

I liked the Sales people. I didn't like when I was told that I am bound to Fidelity title company and then later on, it depends on builder. Reason being, in the closing cost there charges were very high compared to what I shopped for. It costed me couple of grands extra. Another thing is after first inspection, the repairs were not addressed in 2nd inspection and even 1 month after move-in. Only critical pieces were addressed. I saw the glues on toilet bottoms, chips on bath-tubs, scratches on french glass-door.

4.6
Verified Homeowner
Roseville, CA, on May 22, 2024

The whole process was great! The agents were so so nice! The house designs are beautiful! The construction manager was very nice as well! The whole team we worked with was very understanding and happy to help! What we did not like was that many of the things in the house were broken in the process of installation or during construction, and then needed to be repaired after the walkthrough (we chips all over the bathtub; we had broken kitchen cabinets). They were repaired well! but could have been not broken in the first place to be new.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, CA, on Jan 08, 2025

The sales team was excellent - very friendly and willing to help. The initial walkthrough did not meet expectations. There were lots of obvious details that still needed work. Staff welcomed and friendliness was not great but okay. Our final walkthrough also did not meet our expectations. A lot of what was listed in our initial walkthrough did not get fixed. The customer rep did not follow up after closing. We still have pending items. Overall, the house is great but with many details still pending.

4.1
Verified Homeowner
Roseville, CA, on Nov 21, 2024

I like how everyone was so helpful and informative

5.0
Verified Homeowner
Roseville, CA, on Sep 18, 2024

The process was very streamlined and the employees were very friendly.

4.9
Verified Homeowner
Roseville, CA, on Jul 30, 2024

I liked the Sales people. I didn't like when I was told that I am bound to Fidelity title company and then later on, it depends on builder. Reason being, in the closing cost there charges were very high compared to what I shopped for. It costed me couple of grands extra. Another thing is after first inspection, the repairs were not addressed in 2nd inspection and even 1 month after move-in. Only critical pieces were addressed. I saw the glues on toilet bottoms, chips on bath-tubs, scratches on french glass-door.

4.6
Verified Homeowner
Roseville, CA, on May 22, 2024

The whole process was great! The agents were so so nice! The house designs are beautiful! The construction manager was very nice as well! The whole team we worked with was very understanding and happy to help! What we did not like was that many of the things in the house were broken in the process of installation or during construction, and then needed to be repaired after the walkthrough (we chips all over the bathtub; we had broken kitchen cabinets). They were repaired well! but could have been not broken in the first place to be new.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Roseville, on Jan 06, 2025

The warranty claim website is awful.

3.8
Verified Homeowner