Top Homebuilder Ratings & Reviews

New Home Co.

Mason Ranch

9 Homeowner Reviews Completed Jun 2024 - Jan 2025

New Home Co. << Arizona

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.9

Purchase Experience

5.0

Construction Experience

4.7

Customer Care Experience

5.0

Home Readiness

4.9

Installation & Workmanship

4.7

Community Profile

New Home Co. logo

We are New Home Co. We believe a home isn’t new because of when it is built, but how it is built. A home is only as new as the ideas and innovations that live there. We are passionate about delivering on the promise of new with every home we design and build.

 

Our new homes artfully blend timeless style and innovative design. A modern way of life with more connectivity and sustainability for smarter and healthier ways to live. Inspired design and choice help to personalize each home with curated design packages that offer a flexible range of styles and costs. Our award-winning sales team is here to help every step of the way with more transparency and trust.

 

We have a new home for everyone, at every stage of life, from suburban communities to urban villages and residences. Every new home is a new beginning for all of us to start the next chapter in our lives. Every new home is a new opportunity to make progress on what it means to be new. We take pride in helping our homebuyers and our industry move forward.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Surprise, AZ, on Jan 09, 2025

The communication on New [name removed] CO’s end was phenomenal. Even as we approached closing, I was always in the know of what was going on. I appreciate the process of an initial and final walk through. I enjoyed the walk through where I everything and every feature was explained. I filled out the 30 day form in the portal about things I found since moving in, and [name removed] reached out to me the next day. On closing day, (I forgot his name, but it wasn’t [name removed]), he was great on explaining things one last time and ensuring all my questions were answered. My only complaint falls on those who did the building. After I moved in, I saw my tub faucet was installed crooked (which is scheduled to be fixed thanks to [name removed]). Prior to having my water softener system installed, my water pressure was unusually low. I inquired with the company that did the installation. They measured it and said it was recording low. They took off the shower heads and faucet heads and said the piping was never flushed (they said this should have been done) so there was a lot of debris from the initial build that affected my pressure. After they cleaned it, my pressures were where they should be according to their recordings. They also pointed out where they do their installation in the laundry room, that the area should have been cut differently. Their exact words were “this was not done appropriately” and they stated the person who did it, did a “bad” and “lazy” job. Once they were done, it looked like what I am used to seeing. As a first time homebuyer, this was not something I would have thought to question. The area on the wall was fit for one single piece of piping to barely fit. I wish I could explain it better, but lack knowledge on terminology in this area. I feel like both the tub faucet, debris in the water plumping, and the laundry room plumbing may be areas that the same contractors completed (??), so I was not “very satisfied” in those areas. However, New [name removed] Co has been great with addressing it.

4.8
Verified Homeowner
Surprise, AZ, on Dec 18, 2024

I appreciated [name removed], the construction managers attention to detail and the sales associate [name removed] he was very attentive and helpful.

4.5
Verified Homeowner
Surprise, AZ, on Oct 21, 2024

I really enjoyed the entire process. From the start of looking at the models to the end of the walkthrough. Everyone was very informative and nice. Very happy in my New [name removed]!

4.8
Verified Homeowner
Surprise, AZ, on Oct 16, 2024

[name removed], she alone is the reason I purchased with New home. She is by far the best , top notch , professional and she really cares.

4.5
Verified Homeowner
Surprise, AZ, on Aug 21, 2024

Everything was absolutely perfect. [name removed] and the New [name removed] team were incredible

5.0
Verified Homeowner
Surprise, AZ, on Jun 30, 2024

I liked everything about it there was nothing to dislike

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Surprise, AZ, on Jan 09, 2025

The communication on New [name removed] CO’s end was phenomenal. Even as we approached closing, I was always in the know of what was going on. I appreciate the process of an initial and final walk through. I enjoyed the walk through where I everything and every feature was explained. I filled out the 30 day form in the portal about things I found since moving in, and [name removed] reached out to me the next day. On closing day, (I forgot his name, but it wasn’t [name removed]), he was great on explaining things one last time and ensuring all my questions were answered. My only complaint falls on those who did the building. After I moved in, I saw my tub faucet was installed crooked (which is scheduled to be fixed thanks to [name removed]). Prior to having my water softener system installed, my water pressure was unusually low. I inquired with the company that did the installation. They measured it and said it was recording low. They took off the shower heads and faucet heads and said the piping was never flushed (they said this should have been done) so there was a lot of debris from the initial build that affected my pressure. After they cleaned it, my pressures were where they should be according to their recordings. They also pointed out where they do their installation in the laundry room, that the area should have been cut differently. Their exact words were “this was not done appropriately” and they stated the person who did it, did a “bad” and “lazy” job. Once they were done, it looked like what I am used to seeing. As a first time homebuyer, this was not something I would have thought to question. The area on the wall was fit for one single piece of piping to barely fit. I wish I could explain it better, but lack knowledge on terminology in this area. I feel like both the tub faucet, debris in the water plumping, and the laundry room plumbing may be areas that the same contractors completed (??), so I was not “very satisfied” in those areas. However, New [name removed] Co has been great with addressing it.

4.8
Verified Homeowner
Surprise, AZ, on Dec 18, 2024

I appreciated [name removed], the construction managers attention to detail and the sales associate [name removed] he was very attentive and helpful.

4.5
Verified Homeowner
Surprise, AZ, on Oct 21, 2024

I really enjoyed the entire process. From the start of looking at the models to the end of the walkthrough. Everyone was very informative and nice. Very happy in my New [name removed]!

4.8
Verified Homeowner
Surprise, AZ, on Oct 16, 2024

[name removed], she alone is the reason I purchased with New home. She is by far the best , top notch , professional and she really cares.

4.5
Verified Homeowner
Surprise, AZ, on Aug 21, 2024

Everything was absolutely perfect. [name removed] and the New [name removed] team were incredible

5.0
Verified Homeowner
Surprise, AZ, on Jun 30, 2024

I liked everything about it there was nothing to dislike

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet