Top Homebuilder Ratings & Reviews

Grand Homes

Cottonwood Creek

10 Homeowner Reviews Completed Jan 2025 - Jun 2025

Grand Homes << East

Overall Satisfaction

3.8
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.0

Purchase Experience

3.3

Home Personalization Experience

3.8

Construction Experience

3.7

Customer Care Experience

4.4

Home Readiness

3.9

Community Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rowlett, Tx, on Jun 15, 2025

I disliked the seller [name removed]. He was misleading. He had me take off work to set with builder but wants I got to the meeting he tells me that I was not allowed to make any changes and I was forced to purchase home plans as is. The first builder was horrible. What I liked most and who made me even want to continue with Grand Homes was the second Builder [name removed]. He was responsive. This is my first home and he did his best to make me feel better about the situation. He stayed in contact with me and I feel he was honest. I couldn’t do anything but respect his efforts. I wish he was there from the start. Would I recommend Grand Homes to someone - not without a backstory. I was pumped up about “grand” homes and have been terribly disappointed. Would I recommend [name removed] the builder - Yes I would.

3.4
Verified Homeowner
Rowlett, on Jun 17, 2025

I felt the sales associate wasn't honest about an island waterfall. The sales associate raised their voice to me over the phone over the matter.

4.2
Verified Homeowner
Rowlett, Tx, on Jun 13, 2025

I like everything about grand home my builder was amazing. The only thing I had a bad experience with was when my wife went to the designer center the person keep rushing her to pick item. And when she pick they she would so oh why you pick that. There was a lot of thing to pick I wish they would give her more time and help her with the process not rush her.

3.9
Verified Homeowner
Rowlett, Tx, on Apr 21, 2025

Everything was exceptional with the exception of the brick & how it turned out with the company that laid it. Poor lay & finish to the brick.

4.6
Verified Homeowner
Rowlett, Tx, on Mar 20, 2025

My first builder was terrible, his name is [name removed], the house had multiple problems

3.6
Verified Homeowner
Rowlett, Tx, on Jan 22, 2025

Sales team was phenomenal and process. Design interview process should be a bit more practical as we were hurried up tomake choices that we regret later. Since this is a house some people might love for the rest of their lives they would want to make sure they take their time to make the perfect selections and choices with ample amount of time up aheadof the interview. From a customer experience standpoint that would be create great positive feedback and from Grandhome standpoint the design interview process would be very quick and clearcut. Saving time, less stressful thereby creating room for more interviews within a day with effective results

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rowlett, Tx, on Jun 15, 2025

I disliked the seller [name removed]. He was misleading. He had me take off work to set with builder but wants I got to the meeting he tells me that I was not allowed to make any changes and I was forced to purchase home plans as is. The first builder was horrible. What I liked most and who made me even want to continue with Grand Homes was the second Builder [name removed]. He was responsive. This is my first home and he did his best to make me feel better about the situation. He stayed in contact with me and I feel he was honest. I couldn’t do anything but respect his efforts. I wish he was there from the start. Would I recommend Grand Homes to someone - not without a backstory. I was pumped up about “grand” homes and have been terribly disappointed. Would I recommend [name removed] the builder - Yes I would.

3.4
Verified Homeowner
Rowlett, Tx, on Jun 13, 2025

I like everything about grand home my builder was amazing. The only thing I had a bad experience with was when my wife went to the designer center the person keep rushing her to pick item. And when she pick they she would so oh why you pick that. There was a lot of thing to pick I wish they would give her more time and help her with the process not rush her.

3.9
Verified Homeowner
Rowlett, Tx, on Apr 21, 2025

Everything was exceptional with the exception of the brick & how it turned out with the company that laid it. Poor lay & finish to the brick.

4.6
Verified Homeowner
Rowlett, Tx, on Mar 20, 2025

My first builder was terrible, his name is [name removed], the house had multiple problems

3.6
Verified Homeowner
Rowlett, Tx, on Jan 22, 2025

Sales team was phenomenal and process. Design interview process should be a bit more practical as we were hurried up tomake choices that we regret later. Since this is a house some people might love for the rest of their lives they would want to make sure they take their time to make the perfect selections and choices with ample amount of time up aheadof the interview. From a customer experience standpoint that would be create great positive feedback and from Grandhome standpoint the design interview process would be very quick and clearcut. Saving time, less stressful thereby creating room for more interviews within a day with effective results

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rowlett, on Jun 17, 2025

I felt the sales associate wasn't honest about an island waterfall. The sales associate raised their voice to me over the phone over the matter.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet