Top Homebuilder Ratings & Reviews

Grand Homes

Edgewater

31 Homeowner Reviews Completed Jul 2023 - Jan 2025

Grand Homes << East

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.0

Purchase Experience

4.2

Home Personalization Experience

4.5

Construction Experience

4.4

Customer Care Experience

4.4

Home Readiness

4.3

Installation & Workmanship

4.3

Community Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Jun 27, 2024

None

5.0
Verified Homeowner
Rockwall, Tx, on Jan 01, 2025

I enjoyed the whole process and am glad is was with Grand Homes. I will do it again if I get another home.

5.0
Verified Homeowner
Rockwall, on May 27, 2024

Dishonest

1.0
Verified Homeowner
Rockwall, Tx, on Jan 01, 2025

Customization options, timely updates from the builder.

4.9
Verified Homeowner
Rockwall, on Feb 01, 2024

[name removed] was top notch! [name removed]. Sheetrock and drywall work is shotty at best. My seven year old grandson could've done a better tape and mud vs what's in our home. Two of your vendors are terrible. [name removed] pulled a bait and switched on us, wouldn't return calls, voice mail or text messages. They have turned me over to collections. [name removed] was sent to work on our HVAC four times. 1st guy used pliers to bend the grid in the register and said he fixed the problem. 2nd guy was a no call/no show. 3rd guy came in his shiny new truck with an empty bed (no tools, no materials) and took 4-6 ft of ducting and my husband told him it wouldn't fit. 15 minutes later, guy comes down with the ducting that didn't fit. 4th guy, again, lovely shiny truck with no tools or materials, and 2 hours late with no communication of his time, he determines a sensor is bad. He turned off the unit and didn't give us any eta, next steps, etc. [name removed] is now our builder. He is basically non responsive. He told my husband that he, 'gets too many texts'. I looped in [name removed] to help us with the heat and he was able to get a different HVAC company to our home and fix the problems. We have nail pops, tape peeling off the walls, separation of mostly everything that has caulking or painting joining two materials.

2.0
Verified Homeowner
Rockwall, Tx, on Dec 26, 2024

Purchasing a home is a significant investment, and one hopes for a smooth and professional process. Unfortunately, my experience with Grand Homes was far from that. From the moment I signed the contract to the final delivery of the build, the journey was riddled with issues, unprofessional behavior, and poor communication. Contract Issues and Price Discrepancies Right from the start, I encountered issues during the contract phase. There was a problem with the pricing of an upgrade for the downstairs bathrooms, which required the involvement of the VP to resolve. This should have been a straightforward process, but it set the tone for the challenges that followed. Construction Concerns During the build, my concerns about the framing were brushed off, and I was discouraged from asking questions. Shockingly, I discovered rotten wood being used in the construction. To make matters worse, contractors were seen drinking on the job site—completely unprofessional and unacceptable behavior for a project of this magnitude. Installation Errors The build was marred by numerous mistakes, including: An incorrect AC unit being installed. A poorly executed niche that had to be abandoned because it was not installed correctly. The builder outright refusing to install a smurf tube above the fireplace, despite this being a common feature in many homes. Pressure and Lack of Consideration I was pressured into signing HOA documents (HOA 1 and 2) even though I was not comfortable with the delivery of the house. It felt like I was being forced to comply without my concerns being addressed. Post-Move-In Issues Now that I’ve moved in, additional problems have surfaced: There’s a loud, earthquake-like noise in the upstairs bedroom every time the garage is opened. The backyard ground is eroding. Drainage issues persist because a proper drain was not installed. Discrepancies in the contract have led to the refusal to install key features, such as a pillar, that were promised. Overall Impression Grand Homes’ handling of my home purchase and build process was deeply disappointing. The lack of professionalism, accountability, and attention to detail was evident throughout. Instead of feeling excited and satisfied with my new home, I am left frustrated and burdened by unresolved issues. I cannot recommend Grand Homes based on my experience. Homebuyers deserve a transparent, respectful, and professional process—none of which I received. I hope Grand Homes addresses these systemic issues to provide a better experience for future buyers.

1.9
Verified Homeowner
Rockwall, on Dec 30, 2023

The only thing some of is the wood paint finishes aren’t as expected.

4.9
Verified Homeowner
Rockwall, Tx, on Dec 26, 2024

The outstanding purchasing experiencia with [name removed] The quiality check with [name removed] I perceived a great commitment for all grand home employee with meet with. All of the are proud of grand homes that particular attribute gave me conficedence to make an investment in my home

4.9
Verified Homeowner
Rockwall, Tx, on Dec 13, 2024

One thing that I didn’t like was so many changes that with out my knowledge. Some of changes were annoying. I feel like the changes were meant to increase the amount of money to cover the losses. I actually purchased soft lights for exterior front door on top of the house. And they company (Grand homes) got me cheapest soft lights which was not even a fraction of what I paid for. It was one of my highest disappointment. I asked and no one was listening. Other than that I am happy with everything

5.0
Verified Homeowner
Rockwall, Tx, on Dec 05, 2024

Grand Home| and its Associates, [name removed], [name removed] and [name removed] made my experience unforgettable. They were always available and communicating with me throughout the process. They made me feel party of the Grand Family.

5.0
Verified Homeowner
Fate, TX, on Oct 11, 2024

The process was seemless and easy all the way from the initial conversation about which lot to choose to closing. The team here ([name removed] & [name removed]) were fantastic with keeping us up to date with everything

5.0
Verified Homeowner
Rockwall, TX, on Apr 05, 2024

I like the design &builders they do good job and frienly

4.8
Verified Homeowner
Rockwall, TX, on Mar 20, 2024

The is my 3rd Grand Homes homes in the last 20 years. I just want to provide you with a constructive and honest feedback. What I like about Grand Homes is the architecture. What I don't like the lack of selection in design center, the sloppiness of some of the interior design staff, the builder, and the lack of customer service by Sales staff. I will provide further details in later part of this survey.

2.7
Verified Homeowner
Rockwall, TX, on Jan 04, 2024

From the seller to the builder, everyone was nice to me during this process. Thank you for the hard work. I love my home. It's a beautiful home and I would recommend Grand Homes to all my friends.

5.0
Verified Homeowner
Rockwall, TX, on Aug 21, 2023

Doing the whole process of my home we would come out to visit to see the progress and we always noticed our home doors being wide open even when the appliances, carpets, and wooden floors where installed. There were many times we came out and it was storming and the house doors were always open not pulled closed door was wide open. There was many time we came out and the workers had use our restroom. Restroom was flity no ower should have to come into their newly built home and the toilets is being used by the workers. Is that what the potty outside for their workers. Home was not clean when doing the walk through. I don't fill the width of the laundry, closet and someroom. or not to measurements. Lights not in closets. I feel we have been cheated out of space in this home.

3.2
Verified Homeowner
Rockwall, TX, on Jul 18, 2023

Strictly adhering to the design but needs to be a little more flexible when there are changes to be made.

4.9
Verified Homeowner
Rockwall, TX, on May 13, 2023

The builder was not easy to work with. He is no longer with Grand Homes, so not worth pointing out the issues we had with him.

3.7
Verified Homeowner
Rockwall, TX, on Mar 09, 2023

One thing was the timing. I would like to be firmer, because is more difficult to make all the arrangements before move in. And the quality of the cabinets paint.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, Tx, on Jan 01, 2025

I enjoyed the whole process and am glad is was with Grand Homes. I will do it again if I get another home.

5.0
Verified Homeowner
Rockwall, Tx, on Jan 01, 2025

Customization options, timely updates from the builder.

4.9
Verified Homeowner
Rockwall, Tx, on Dec 26, 2024

Purchasing a home is a significant investment, and one hopes for a smooth and professional process. Unfortunately, my experience with Grand Homes was far from that. From the moment I signed the contract to the final delivery of the build, the journey was riddled with issues, unprofessional behavior, and poor communication. Contract Issues and Price Discrepancies Right from the start, I encountered issues during the contract phase. There was a problem with the pricing of an upgrade for the downstairs bathrooms, which required the involvement of the VP to resolve. This should have been a straightforward process, but it set the tone for the challenges that followed. Construction Concerns During the build, my concerns about the framing were brushed off, and I was discouraged from asking questions. Shockingly, I discovered rotten wood being used in the construction. To make matters worse, contractors were seen drinking on the job site—completely unprofessional and unacceptable behavior for a project of this magnitude. Installation Errors The build was marred by numerous mistakes, including: An incorrect AC unit being installed. A poorly executed niche that had to be abandoned because it was not installed correctly. The builder outright refusing to install a smurf tube above the fireplace, despite this being a common feature in many homes. Pressure and Lack of Consideration I was pressured into signing HOA documents (HOA 1 and 2) even though I was not comfortable with the delivery of the house. It felt like I was being forced to comply without my concerns being addressed. Post-Move-In Issues Now that I’ve moved in, additional problems have surfaced: There’s a loud, earthquake-like noise in the upstairs bedroom every time the garage is opened. The backyard ground is eroding. Drainage issues persist because a proper drain was not installed. Discrepancies in the contract have led to the refusal to install key features, such as a pillar, that were promised. Overall Impression Grand Homes’ handling of my home purchase and build process was deeply disappointing. The lack of professionalism, accountability, and attention to detail was evident throughout. Instead of feeling excited and satisfied with my new home, I am left frustrated and burdened by unresolved issues. I cannot recommend Grand Homes based on my experience. Homebuyers deserve a transparent, respectful, and professional process—none of which I received. I hope Grand Homes addresses these systemic issues to provide a better experience for future buyers.

1.9
Verified Homeowner
Rockwall, Tx, on Dec 26, 2024

The outstanding purchasing experiencia with [name removed] The quiality check with [name removed] I perceived a great commitment for all grand home employee with meet with. All of the are proud of grand homes that particular attribute gave me conficedence to make an investment in my home

4.9
Verified Homeowner
Rockwall, Tx, on Dec 13, 2024

One thing that I didn’t like was so many changes that with out my knowledge. Some of changes were annoying. I feel like the changes were meant to increase the amount of money to cover the losses. I actually purchased soft lights for exterior front door on top of the house. And they company (Grand homes) got me cheapest soft lights which was not even a fraction of what I paid for. It was one of my highest disappointment. I asked and no one was listening. Other than that I am happy with everything

5.0
Verified Homeowner
Rockwall, Tx, on Dec 05, 2024

Grand Home| and its Associates, [name removed], [name removed] and [name removed] made my experience unforgettable. They were always available and communicating with me throughout the process. They made me feel party of the Grand Family.

5.0
Verified Homeowner
Fate, TX, on Oct 11, 2024

The process was seemless and easy all the way from the initial conversation about which lot to choose to closing. The team here ([name removed] & [name removed]) were fantastic with keeping us up to date with everything

5.0
Verified Homeowner
Rockwall, TX, on Apr 05, 2024

I like the design &builders they do good job and frienly

4.8
Verified Homeowner
Rockwall, TX, on Mar 20, 2024

The is my 3rd Grand Homes homes in the last 20 years. I just want to provide you with a constructive and honest feedback. What I like about Grand Homes is the architecture. What I don't like the lack of selection in design center, the sloppiness of some of the interior design staff, the builder, and the lack of customer service by Sales staff. I will provide further details in later part of this survey.

2.7
Verified Homeowner
Rockwall, TX, on Jan 04, 2024

From the seller to the builder, everyone was nice to me during this process. Thank you for the hard work. I love my home. It's a beautiful home and I would recommend Grand Homes to all my friends.

5.0
Verified Homeowner
Rockwall, TX, on Aug 21, 2023

Doing the whole process of my home we would come out to visit to see the progress and we always noticed our home doors being wide open even when the appliances, carpets, and wooden floors where installed. There were many times we came out and it was storming and the house doors were always open not pulled closed door was wide open. There was many time we came out and the workers had use our restroom. Restroom was flity no ower should have to come into their newly built home and the toilets is being used by the workers. Is that what the potty outside for their workers. Home was not clean when doing the walk through. I don't fill the width of the laundry, closet and someroom. or not to measurements. Lights not in closets. I feel we have been cheated out of space in this home.

3.2
Verified Homeowner
Rockwall, TX, on Jul 18, 2023

Strictly adhering to the design but needs to be a little more flexible when there are changes to be made.

4.9
Verified Homeowner
Rockwall, TX, on May 13, 2023

The builder was not easy to work with. He is no longer with Grand Homes, so not worth pointing out the issues we had with him.

3.7
Verified Homeowner
Rockwall, TX, on Mar 09, 2023

One thing was the timing. I would like to be firmer, because is more difficult to make all the arrangements before move in. And the quality of the cabinets paint.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Jun 27, 2024

None

5.0
Verified Homeowner
Rockwall, on May 27, 2024

Dishonest

1.0
Verified Homeowner
Rockwall, on Feb 01, 2024

[name removed] was top notch! [name removed]. Sheetrock and drywall work is shotty at best. My seven year old grandson could've done a better tape and mud vs what's in our home. Two of your vendors are terrible. [name removed] pulled a bait and switched on us, wouldn't return calls, voice mail or text messages. They have turned me over to collections. [name removed] was sent to work on our HVAC four times. 1st guy used pliers to bend the grid in the register and said he fixed the problem. 2nd guy was a no call/no show. 3rd guy came in his shiny new truck with an empty bed (no tools, no materials) and took 4-6 ft of ducting and my husband told him it wouldn't fit. 15 minutes later, guy comes down with the ducting that didn't fit. 4th guy, again, lovely shiny truck with no tools or materials, and 2 hours late with no communication of his time, he determines a sensor is bad. He turned off the unit and didn't give us any eta, next steps, etc. [name removed] is now our builder. He is basically non responsive. He told my husband that he, 'gets too many texts'. I looped in [name removed] to help us with the heat and he was able to get a different HVAC company to our home and fix the problems. We have nail pops, tape peeling off the walls, separation of mostly everything that has caulking or painting joining two materials.

2.0
Verified Homeowner
Rockwall, on Dec 30, 2023

The only thing some of is the wood paint finishes aren’t as expected.

4.9
Verified Homeowner