Top Homebuilder Ratings & Reviews

Grand Homes

Monterra

22 Homeowner Reviews Completed Jan 2024 - Jan 2025

Grand Homes << East

Overall Satisfaction

4.1
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.2

Purchase Experience

4.4

Home Personalization Experience

3.8

Construction Experience

4.1

Customer Care Experience

4.5

Home Readiness

4.1

Installation & Workmanship

4.3

Community Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Sep 08, 2024

Everything is good about grand homes

5.0
Verified Homeowner
Rockwall, Tx, on Jan 16, 2025

the worst part of the construction process is the lack of professionalism with the sub-contractors. There was constant rework (major rework), their inability to follow building codes, no quality of workmanship, constant churning of labor brought about inconsistancy in the construction process. There was not one trade that seemed to care about what they were doing vs how to get it done fast. There was blantant disregard of instruction from the onsite subcontractor staff to the builder. With the amount of money I spent on this home ($192 sq/foot) I expected a high level of workmanship - items were just covered over by calk and paint, windows not square, lawn not properly prepaired (rock/brick/not level), paint on the wood floors, paint on the window, etc. Even the cabinet were improperly installed, then covered with epoxy and paint. The house looks good until you really look closely then it is not much better than a DR [name removed] home. Once you got the the Grandhomes staff there was a different level of caring. We lived very close by and was able to see the home being built on a daily basis. I have a construction background and know how things should be done. Our builder ([name removed]) was awesome, he was responsive, kept us up to date on everything, prompty deal with the problems and there were a lot of them. So far our warranty manger ([name removed]) The basic problems with the home were a result poor architectural reivew and adjustment to the changes we made. They forgot to add appropriate ac/heating into an extension, which lead to a number of 'on-site' adjustments and had a ripple affect. This caused major reconstruction of the back wall and windows, changed the elevation, took away room space for 'added required' ac chases. In our media room we lost 16 sq feet of usesable floor space because of this. This in turn caused problems with furniture when we moved in. The plans did not account for the reality of the construction or the inability of the subcontractors to execute to the plan. To me it seems that while you consider your company as a semi-custom builder, you are not much better than the mass production builders ([name removed], Highland, KHovanian). Our home's appraisal did not come close to the contract price. The base fixture package - seemed cheap - the same as one of the other builder for a lot less cost.

4.3
Verified Homeowner
Rockwall, on Sep 06, 2024

Very responsive and great attention to detail. It is very difficult to keep track of all of the new clients but [name removed] has done a great job in being responsive and taking care of our concerns in a timely manner

4.6
Verified Homeowner
Rockwall, Tx, on Jan 15, 2025

How smooth the whole process went and how easy everyone was to work with.

5.0
Verified Homeowner
Rockwall, on May 20, 2024

They are prompt

5.0
Verified Homeowner
Rockwall, Tx, on Nov 27, 2024

Took a bit longer than expected to get cosmetic things solved with the new build. Most have been solved however.

4.7
Verified Homeowner
Rockwall, Tx, on Oct 01, 2024

Nothing actually. Everything went rather smooth

4.0
Verified Homeowner
Rockwall, Tx, on Sep 25, 2024

The model home has features that aren't available in the design store, our builder messed up numerous items and we are left with patchwork and Grand Homes did not really accept accountability for any item.

2.9
Verified Homeowner
Rockwall, TX, on Sep 19, 2024

The issue with our home is that we were expecting a certain range in square footage. We picked the house based on that communication from Sales and confirming the same information through the website. It fell over 100 square feet of space and we still had to pay the same price of the home with being that much under the square feet.

4.6
Verified Homeowner
Rockwall, Tx, on Jun 10, 2024

The quality of the house was not acceptable at that price point. Very poor quality a lot of unnecessary defect leaks and issues with the house. Even till now still waiting for over a mo th for things to be fixed.

3.0
Verified Homeowner
Rockwall, Tx, on Apr 25, 2024

I really liked the communication from the sales team, the builder and design center. I liked the fact that the builder and sales team remedied concerns on plan changes that were not known to us. I did not like that the timeframe was sooner than originally communicated as it escalated my timeframe on selling my other home; Although everything worked out and this is much better than the home being delayed.

4.8
Verified Homeowner
Rockwall, Tx, on Apr 22, 2024

Everything went very well and behind expectations

5.0
Verified Homeowner
Rockwall, TX, on Mar 14, 2024

nothing

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, Tx, on Jan 16, 2025

the worst part of the construction process is the lack of professionalism with the sub-contractors. There was constant rework (major rework), their inability to follow building codes, no quality of workmanship, constant churning of labor brought about inconsistancy in the construction process. There was not one trade that seemed to care about what they were doing vs how to get it done fast. There was blantant disregard of instruction from the onsite subcontractor staff to the builder. With the amount of money I spent on this home ($192 sq/foot) I expected a high level of workmanship - items were just covered over by calk and paint, windows not square, lawn not properly prepaired (rock/brick/not level), paint on the wood floors, paint on the window, etc. Even the cabinet were improperly installed, then covered with epoxy and paint. The house looks good until you really look closely then it is not much better than a DR [name removed] home. Once you got the the Grandhomes staff there was a different level of caring. We lived very close by and was able to see the home being built on a daily basis. I have a construction background and know how things should be done. Our builder ([name removed]) was awesome, he was responsive, kept us up to date on everything, prompty deal with the problems and there were a lot of them. So far our warranty manger ([name removed]) The basic problems with the home were a result poor architectural reivew and adjustment to the changes we made. They forgot to add appropriate ac/heating into an extension, which lead to a number of 'on-site' adjustments and had a ripple affect. This caused major reconstruction of the back wall and windows, changed the elevation, took away room space for 'added required' ac chases. In our media room we lost 16 sq feet of usesable floor space because of this. This in turn caused problems with furniture when we moved in. The plans did not account for the reality of the construction or the inability of the subcontractors to execute to the plan. To me it seems that while you consider your company as a semi-custom builder, you are not much better than the mass production builders ([name removed], Highland, KHovanian). Our home's appraisal did not come close to the contract price. The base fixture package - seemed cheap - the same as one of the other builder for a lot less cost.

4.3
Verified Homeowner
Rockwall, Tx, on Jan 15, 2025

How smooth the whole process went and how easy everyone was to work with.

5.0
Verified Homeowner
Rockwall, Tx, on Nov 27, 2024

Took a bit longer than expected to get cosmetic things solved with the new build. Most have been solved however.

4.7
Verified Homeowner
Rockwall, Tx, on Oct 01, 2024

Nothing actually. Everything went rather smooth

4.0
Verified Homeowner
Rockwall, Tx, on Sep 25, 2024

The model home has features that aren't available in the design store, our builder messed up numerous items and we are left with patchwork and Grand Homes did not really accept accountability for any item.

2.9
Verified Homeowner
Rockwall, TX, on Sep 19, 2024

The issue with our home is that we were expecting a certain range in square footage. We picked the house based on that communication from Sales and confirming the same information through the website. It fell over 100 square feet of space and we still had to pay the same price of the home with being that much under the square feet.

4.6
Verified Homeowner
Rockwall, Tx, on Jun 10, 2024

The quality of the house was not acceptable at that price point. Very poor quality a lot of unnecessary defect leaks and issues with the house. Even till now still waiting for over a mo th for things to be fixed.

3.0
Verified Homeowner
Rockwall, Tx, on Apr 25, 2024

I really liked the communication from the sales team, the builder and design center. I liked the fact that the builder and sales team remedied concerns on plan changes that were not known to us. I did not like that the timeframe was sooner than originally communicated as it escalated my timeframe on selling my other home; Although everything worked out and this is much better than the home being delayed.

4.8
Verified Homeowner
Rockwall, Tx, on Apr 22, 2024

Everything went very well and behind expectations

5.0
Verified Homeowner
Rockwall, TX, on Mar 14, 2024

nothing

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Sep 08, 2024

Everything is good about grand homes

5.0
Verified Homeowner
Rockwall, on Sep 06, 2024

Very responsive and great attention to detail. It is very difficult to keep track of all of the new clients but [name removed] has done a great job in being responsive and taking care of our concerns in a timely manner

4.6
Verified Homeowner
Rockwall, on May 20, 2024

They are prompt

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet