Homebuilder Ratings & Reviews

Minto Communities - USA

Northwest Florida

2,273 Homeowner Reviews
Dec 2023 - Jun 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Northwest Florida Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From Northwest Florida
Purchase Experience Testimonials from Real Homebuyers

Panama City Beach, FL, on Jun 20, 2025

I liked how [name removed] made you feel like family not a customer. Also that he continued to care when his part of building was done. Could not have asked for better!

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 19, 2025

My build out Supt. [name removed] kept me informed with photographs and progress reports.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 19, 2025

We enjoyed the entire process starting with [name removed] as our sales agent. [name removed] knows the product and process well and is able to convey this to Buyers in a professional and friendly manner. [name removed]'s communication was exceptional during the sales process and continued until the home was completed and closed on. We really enjoyed working with [name removed] as our GC for the build. As current custom home builders ourselves, we had an appreciation for [name removed]'s attention to detail during all phases of the build. [name removed] did a great job keeping us dialed in on the job's progress via video and text messages. [name removed] is the kind of guy that I would trust on my jobsites in the North based on his knowledge and passion for being in the trades. It's hard to find people with [name removed]'s high degree of commitment to his job and organization. Really, both guys did a great job overall. [name removed] has it figured out pretty good as well for the new buyers moving in. Your information has been very useful, easy to follow and extremely helpful as a new resident. Master Care has done a great out of the gate on our initial punch list items after move-in. Pipper is our MC rep, and she has done a good job setting up appointments and most importantly following thru after the appointment to see if the items have been fixed or remedied. We've enjoyed our time and new home at LMWS since day one and appreciate the hard work the Minto [name removed] has put into our home and the neighborhood as a whole. Cheers!

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 18, 2025

The purchase experience was fantastic, and I do not have any complaints. I have not run into any concerns as of this response. I do however have some reservations about some of the appliances and the quality of said appliances, what I see posted on the website about homeowners having issues with the on demand hot water tank, dishwasher and refrigerator makes me wonder if I should not put some kind of filter/softener system in, to treat the water coming into the home. Time will tell.

4.7
Verified Homeowner
Panama City Beach, FL, on Jun 18, 2025

Our builder [name removed] was wonderful to work with being from out of state. She kept us updated constantly by text with photos too.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 17, 2025

[name removed] Company was unprofessional. They never contacted us to wire down payment. [name removed] Company had to reach out to them to provide us with information. [name removed] company also never apologized for their error.

4.8
Verified Homeowner
Panama City Beach, FL, on Jun 16, 2025

Weekly updates from our superviser

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 15, 2025

Like: my builder -Jim and realtor Lisa Dislike: being from out of state the pressure to make interior decisions so quickly, not showing what you actual get if you don’t upgrade. Ie very disappointed with bathroom sinks, and just felled very rushed. Not being open on Sat so you have to take off work to do business with design. Maybe they should work Tues-Sat, same with HOA

4.6
Verified Homeowner
Panama City Beach, FL, on Jun 13, 2025

I liked the frequent detailed communications. I disliked the timing pressure to make decisions and the rigid, inflexible schedule and lack of recognition and provision for unexpected subsequent needs/changes.

4.9
Verified Homeowner
Panama City Beach, FL, on Jun 10, 2025

Everybody was so professional and friendly from walking in the door to meeting the agent, the builder to the Loan Officer to closing.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 10, 2025

The hand off from Sales to Design Center to Builder and the communication of all the staff we had was amazing and something we haven't experienced in other home purchases. The actual people we worked with were awesome!

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 09, 2025

The toilets do not match their two different colors. The installers told me they will never match because they used two different vendors. The builder tried to convince me it was lighting. It was not it was not resolved and now I’m gonna have to pay somebody to replace all three toilets, the builders comment to me was that seems pretty minute!! There are no words……..

4.0
Verified Homeowner
Panama City Beach, FL, on Jun 07, 2025

Loved the entire experience our representative Anthony was great, he kept us informed about the status of our lot and walked us through all of our initial selections. The design Center Amanda was great and helped us make many difficult decisions. Our Builder Chris was fantastic sending pictures since we live far away. He has ben great throughout answering questions pointing things out overall best experience building a house and this is the forth house we have built.

4.8
Verified Homeowner
Panama City Beach, FL, on Jun 06, 2025

Chris was are initial PM and was fantastic. Alan took over later in the completion and he has done exceptional on my requests and responses

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 06, 2025

Our sales person, Dustin, was the best along with our. Building supervisor, Michael Lewis

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 05, 2025

Great experience from sales, to design, to builder. Also still helping with minor issues after move-in. We are very happy.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 03, 2025

We appreciated the prompt responses we received from all the Minto staff when we had questions. Our builder, Chris, has been approachable, patient, and very knowledgeable. We would rank hom Lisa was extremely helpful and guided us through the process of choosing our model, lot, and answered many phone calls when we had questions. Elana, our design specialist, was patient and skilled. She made a process that was daunting, manageable, and even fun. The result is even more beautiful than we hoped.

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 03, 2025

Paul Green is an excellent construction supervisor! Excellent communication and follow through. We still see some poor construction items such as light fixtures poorly installed and different kinds of screws behind face plates. Not enough flexibility in making small/minor changes during build process.

4.8
Verified Homeowner
Panama City Beach, FL, on Jun 02, 2025

The ease / simplicity of the transaction and all that followed A great builder experience!

5.0
Verified Homeowner
Panama City Beach, FL, on Jun 02, 2025

Our move in date was 4/14 we have had issues with the pool, kitchen cabinets, flooring which are still pending issues none have been resolved and my husband and I have to follow up.

4.3
Verified Homeowner