Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,924 Homeowner Reviews Completed Jul 2023 - Jan 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Communities Map

 

Most Recent 20 Comments
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jan 16, 2025

[name removed] the plumbing group are horrible and not capable of fixing anything

2.4
Verified Homeowner
Hardeeville, SC, on Jan 16, 2025

I liked the sales team. I liked the building supervisor and how he consistently communicated with us. The warranty team for the home itself is great. The warranty team for the community (like getting the plants or a streetlight repaired) is not very good at all. They are very quick to communicate when/if a homeowner needs to correct something, but terrible to communicate when they need to correct something.

4.8
Verified Homeowner
Naples, FL, on Jan 16, 2025

[name removed] and [name removed] were great to work with and always responsive

5.0
Verified Homeowner
Daytona Beach, FL, on Jan 16, 2025

I love my new home and community and my new neighbors. I had multiple issues with getting my front door fixed initially. It was damaged prior to me closing and I was assured that it would be fixed. It took 4 trips to my home and multiple disagreements about my door before it was fixed. I have hurricane windows and door. They door company came twice with a door without glass in it and told me they were going to move my glass to the new door. I refused this both times because you can not do this with a hurricane door and maintain the hurricane integrity and rating if you disassemble the door. Finally after multiple, more the 10 phone calls back and forth with the door company and different levels of management the correct door was installed. This should not have been this hard and I should not of had to be the one to educate the door company on their own product. The installers were great The company itself was not. [name removed] should have had that door replaced before I closed.

3.9
Verified Homeowner
Hardeeville, SC, on Jan 15, 2025

We really appreciated [name removed], our sales rep - he was amazing and went far beyond his job role/ responsibility! [name removed] was thorough, communicative, friendly, and always available to help - he was a vital helper during construction when our foreman was unreachable. He represents [name removed] very well. He was the main reason we continued to seek buying a home here. Additionally, [name removed] (home designer) was wonderful to work with and followed up on our behalf to ensure our selections were implemented at the house. We liked the options available , there were many; and appreciated the ability to visit the models multiple times to observe option choices. The thing we disliked most and made a negative impression would be the fact our assigned construction foreman ([name removed]) went silent during construction and had multiple wrong option A and B selections that he did not catch, and we remotely had to catch based on photos. Note, these photos were not from [name removed], we had rely on [name removed] and [name removed] who stepped up and acted on our behalf. [name removed] started strong at start but then stopped weekly communications and no real photos, especially during the critical construction period. Being remote this was an awful feeling while remote and not have a contact point we could depend on. Frustrating with lack of communication. Structure such as the zero entry shower was not done so the shower had to be re-done, and wrong floorimg. This caused some stress

4.6
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2025

First class. No complaints.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2025

All was wonderful! Especially our Realtor [name removed] -my wife! Lol

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2025

believe house is solid, great neighborhood, well maintained, look forward to continued enjoyment

4.4
Verified Homeowner
Hardeeville, SC, on Jan 15, 2025

Both our build superintendent ([name removed]) and Mastercare manager ([name removed]) has been excellent to work with.

4.7
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2025

The whole team has been a pleasure to work with.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2025

[name removed] M in sales, [name removed] B construction, and [name removed] have met or exceeded our expections. More recently I found [name removed] super helpful in construction knowledge and scheduling contractors for these minor adjustments after construction. It a a delight to work with her. Keep her since is the best person for this role!! On another note. Budgeting B were so difficult when 1st involved in the process and I didn't have the link to choose finishes. A 22 or 25 % guesstimate to base price for finished gave a huge range for budgeting. You may close more homes if you allow people to work through the B estimate at an earlier part of this building process.

4.8
Verified Homeowner
Daytona Beach, FL, on Jan 15, 2025

The community is great, and we are satisfied with the quality of our home.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 15, 2025

Friendly community residents!

4.9
Verified Homeowner
Daytona Beach, FL, on Jan 15, 2025

We like having a single point of contact

5.0
Verified Homeowner
Daytona Beach, FL, on Jan 14, 2025

Mastercare has been great. The reps from minto are very responsive and responsible. The subs consientious, and did everything expected, and more.

4.7
Verified Homeowner
Panama City Beach, FL, on Jan 14, 2025

Love the house. Loved the building process and associated progress updates. Very much appreciate MasterCare. Right now, the only significant issue is that our island quartz countertop has a manufacturing defect - an area where buffing was missed. Our MasterCare rep - who is great - didn't recommend trying to repair since it would make it worse. So why, since there is a manufacturing defect, is a complete countertop replacement not an option?

4.9
Verified Homeowner
Hardeeville, SC, on Jan 14, 2025

I like that the response is timely and that my concerns have been taken care of.

5.0
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2025

Quick response from my Master Care rep.

5.0
Verified Homeowner
Daytona Beach, FL, on Jan 13, 2025

Communication could be much better. My story is long about my home. My experience started out horrible as to the point I was in tears.

3.6
Verified Homeowner
Panama City Beach, FL, on Jan 13, 2025

Smooth transition from closing to move in. MasterCare does a great job.

4.3
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less