Homebuilder Ratings & Reviews

Minto Communities - USA Reviews

7,649 Homeowner Reviews Completed Feb 2024 - Aug 2025

Overall Satisfaction

4.7
Customers' overall satisfaction
4.8
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Aug 06, 2025

I like that they respond to my inquiries; however, I don’t always agree what the outcome. My closet doors do not look right to me and they won’t.fix them correctly.

4.8
Verified Homeowner
Hardeeville, SC, on Aug 06, 2025

I liked right from the start [name removed] my salesman, Will my building Supervisor and now [name removed] may Mastercare [name removed] have been so attentive!!! It’s been a GREAT experience!

5.0
Verified Homeowner
Daytona Beach, FL, on Aug 06, 2025

My grass is dying because no water

5.0
Verified Homeowner
Daytona Beach, FL, on Aug 06, 2025

I would like recognize the professionalism of our Master Care rep. [name removed]. He has follow though every time we have needed a repair. He calls me back within minutes of my call. He is Kind and makes the right decision right away. Our thanks for his helping hand.

5.0
Verified Homeowner
Naples, FL, on Aug 06, 2025

[name removed] and [name removed] are wonderful to work with

4.9
Verified Homeowner
Daytona Beach, FL, on Aug 06, 2025

All good...

4.8
Verified Homeowner
Naples, FL, on Aug 06, 2025

Everyone at Minto has been exceptional!!! very responsive to the most minor issues. I would recommend [name removed] to anyone who wants to build a new home and not worry about anything. If i could rate an 11 I would!

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 06, 2025

I felt like every person cared about my experience and was invested in making a quality product.

5.0
Verified Homeowner
Hardeeville, SC, on Aug 05, 2025

The awesome people working for [name removed]. We felt like [name removed], [name removed], and [name removed] genuinely cared about us from our first to our last engagement with them. Each one a consummate professional in his/her own regard, providing the highest level of customer service. To top it off they are just kind, good people who made us feel comfortable through the entire process.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 05, 2025

Sales person

4.3
Verified Homeowner
City of Westlake, FL, on Aug 05, 2025

[name removed] a master care representative made sure anything we needed fixed got handled in a timely manner. And I recommend him to everyone and should be a model for the company

4.4
Verified Homeowner
Panama City Beach, FL, on Aug 05, 2025

turnover of staff.

4.1
Verified Homeowner
Panama City Beach, FL, on Aug 05, 2025

I am very disappointed with the landscaping. It's depressing to walk outside and see all the overgrown shrubs in my flowerbeds, the grass runners in the flowerbeds. And the grass is overrun with weeds of different kinds and there are patches where the grass is dead.

4.5
Verified Homeowner
Panama City Beach, FL, on Aug 05, 2025

The Sales Center experience was excellent. The design experience for the A’s and B’s was excellent. They kept us informed throughout the build process. Our MasterCare rep, [name removed], has been very responsive.

4.7
Verified Homeowner
Hardeeville, SC, on Aug 05, 2025

Attention to detail and craftsmanship just not what I expected from [name removed]. Drywall finishing for example is abysmal.

3.4
Verified Homeowner
Hardeeville, SC, on Aug 05, 2025

[name removed] works with us to complete any items that need to be addressed because we don’t live there permanently yet. They work around our schedule.

5.0
Verified Homeowner
City of Westlake, FL, on Aug 04, 2025

I don’t like the quality of the home. The only thing we liked was working with [name removed]. Very attentive and helpful.

4.0
Verified Homeowner
Panama City Beach, FL, on Aug 04, 2025

Too many things were done correctly in the build of our home. Takes far too long to fix things that were not correctly when the house was built; some things still are not fixed! Things not being done at all, like the pool heat pump not being installed and no gutter above the pool heaters like the pool equipment installation manual states should be. For the money we paid for this house, the quality is just not there and the Mastercare is more about saving pennies, then just getting things fixed ASAP. Disappointed, to say the least!

3.4
Verified Homeowner
Panama City Beach, FL, on Aug 04, 2025

Best experiences have been with our sales rep, [name removed]; our builder, [name removed]; and our MasterCare [name removed], [name removed] "Nooner"...Each are special in their own way, but all were very trustworthy, professional, and always communicated well.

5.0
Verified Homeowner
Panama City Beach, FL, on Aug 04, 2025

We like the quality of the house. There are a few minor things that we have identified that need to be addressed. We are working with Mastercare to correct these things.

5.0
Verified Homeowner

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less