Homebuilder Ratings & Reviews

Minto Communities - USA

South Carolina

1,829 Homeowner Reviews
Dec 2023 - Jun 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

South Carolina Communities Map

 

Builder Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South Carolina
Purchase Experience Testimonials from Real Homebuyers

Hardeeville, SC, on Jun 22, 2025

The builder, [name removed], was extremely upfront on the progress of our home. He sent us pictures weekly and answered our questions quickly. Our salesperson was also prompt on responses. We appreciated moving our closing date.

4.7
Verified Homeowner
Hardeeville, SC, on Jun 22, 2025

There were an adequate amount of choices for option B to select some upgrades and still stay within my budget but at the same time get a finish product that I really like and could enjoy day one without additional upgrades after closing.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 22, 2025

My salesman was great. He kept us informed and updated. he made a lot of contact with us throughout the process. I feel [name removed] did not give. Everything was their way. We wanted certain things and were told we were not able to do. Some aspects of the home seemed wasted, yet we had to pay for all or nothing components. ( like mirrors, blinds, etc.) However, there a few things out of his control that he was unable to do. I was disappointed that light fixtures and some other things were not included. I have additional purchases to make to complete my home that were offered in other homes we looked at. We selected a home with one elevation and wanted palm trees on our shutters. Moving to SC was to have palm trees. However, when we changed elevations, the palm trees were replaced with pineapples and we were not told . We found out when we saw photos of our home. There was a crack in main bedroom floor concrete, not repaired. We were told it would not be a problem. However, the driveway did not turn out the way our super liked, so he had it done over. Upon initial walkthrough, a few problems arose. they were fixed immediately when we returned for closing.The process was overall smooth. When we did have questions along the way, our salesman always addressed them. Our closing was very smooth and house looked great. We had a few problems the first few days, and our super as well as our Mastercare rep handled them well and immediately.

4.9
Verified Homeowner
Hardeeville, SC, on Jun 20, 2025

[name removed] sales rep was awesome! Delightful front desk woman. Mastercard rep [name removed] has been resolving issues. [name removed] helpful.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 20, 2025

Still trying to get some issues from closing

4.9
Verified Homeowner
Hardeeville, SC, on Jun 19, 2025

Everything.. and no pressure

5.0
Verified Homeowner
Hardeeville, SC, on Jun 19, 2025

I like how helpful the sales rep to design were always above and beyond. I had great people helping me. [name removed], [name removed] to my construction superintendent [name removed]. All amazing. Above and beyond to help and guide me. Dislike. Really none. If I had a problem or issue. My team assigned to worked fast and accommodated me with all my requests.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 17, 2025

Everyone from the beginning to end was polite, knowledgeable and professional

5.0
Verified Homeowner
Hardeeville, SC, on Jun 16, 2025

The staff here were very helpful and attentive to my needs

5.0
Verified Homeowner
Hardeeville, SC, on Jun 14, 2025

Like: I love that Dom and management secured an age waiver to allow us to be under contract and move in a few months before we were age 55. Dislike: Our original closing appointment was cancelled because Minto failed to provide a signed age waiver to our lender for closing despite have been asked a week prior. Dislike: During our Home Celebration, my realtor and I were extremely disappointed with the condition of the lanai concrete (mud pops, patches, overall very crappy appearance). It looked NOTHING like the model concrete. We made our feelings known immediately and told Jim Head and Dom that something must be done. Although many things have been attempted, they only caused more damage and made the concrete look worse (screen door damaged / replaced, sliding glass door damaged / replaced). This issue is still not resolved. Dislike: I am retired military. A couple months after I signed a contract, Minto started offering a $5K credit toward upgrades. Minto will not retroactively apply that to somebody under contract. Fine, but I asked for much less than that to cover my horrible concrete, and Minto still has not done anything to help us.

4.2
Verified Homeowner
Hardeeville, SC, on Jun 12, 2025

Julie was great during the early phases of the lot and home selection process. Abbie was a huge help when we needed to select our design (Option Bs). Matt was our construction superintendent and his communication was excellent. After closing, Darla has been outstanding to work with; communication has been thorough and timely, which we greatly appreciate. Overall this has been a smooth/easy and enjoyable process. Great teamwork! Thank you

4.6
Verified Homeowner
Hardeeville, SC, on Jun 11, 2025

My building supervisor Shane Williams was outstanding. Was consistent and clear with communications and updates

5.0
Verified Homeowner
Hardeeville, SC, on Jun 11, 2025

Actually, everything was wonderful. My sales person Kim Waggoner was amazing. My building supervisor Joe was beyond wonderful and attentive. As a single senior citizen, they both supported me tremendously and I am so appreciative for both of them.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2025

We both feel that the B selection process was wonderful. We have built two other homes and this was such a smooth process. Having a wonderful designer - Savannah- help us make sure everything we picked worked well together and being able to pick everything at one place was so easy. Plus having beautiful quality choices. Also Luke was a wonderful supervisor- always quick to answer questions and help with anything! Great Experience!

5.0
Verified Homeowner
Hardeeville, SC, on Jun 10, 2025

We had a great experience from our sales person, Phil to our design meeting with Abbie through our construction process with Mel. We have even been in contact after move just to check in to see how our home is doing. We couldn’t ask for a better team to work with.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 09, 2025

The length of the process, from start to finish.

5.0
Verified Homeowner
Hardeeville, SC, on Jun 08, 2025

How easy it was to do most steps remotely

4.6
Verified Homeowner
Hardeeville, SC, on Jun 07, 2025

Minto itself was wonderful. There were hiccups with mortgage and such but here we are and the home is great

5.0
Verified Homeowner
Hardeeville, SC, on Jun 07, 2025

you should have a couple of days to finalize the A Options choices It was an emotional and quick decision to move to Margaritaville. We wanted to make 2 or 3 small changes (like having a utility sink in the garage) the day after we signed the initial structural contract and told "absolutely no changes to yesterday's choices". Why is that?

4.2
Verified Homeowner
Hardeeville, SC, on Jun 06, 2025

I was kept informed the whole way thru.

5.0
Verified Homeowner