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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jan 15, 2025
believe house is solid, great neighborhood, well maintained, look forward to continued enjoyment
Panama City Beach, FL, on Jan 15, 2025
All was wonderful! Especially our Realtor [name removed] -my wife! Lol
Panama City Beach, FL, on Jan 13, 2025
Great communication with [name removed] and [name removed] throughout the process. [name removed] in the design center was very knowledgeable and helpful.
Panama City Beach, on Jan 14, 2025
Love the house. Loved the building process and associated progress updates. Very much appreciate MasterCare. Right now, the only significant issue is that our island quartz countertop has a manufacturing defect - an area where buffing was missed. Our MasterCare rep - who is great - didn't recommend trying to repair since it would make it worse. So why, since there is a manufacturing defect, is a complete countertop replacement not an option?
Panama City Beach, on Jan 15, 2025
The whole team has been a pleasure to work with.
Panama City Beach, on Jan 13, 2025
Smooth transition from closing to move in. MasterCare does a great job.
Panama City Beach, on Jan 15, 2025
[name removed] M in sales, [name removed] B construction, and [name removed] have met or exceeded our expections. More recently I found [name removed] super helpful in construction knowledge and scheduling contractors for these minor adjustments after construction. It a a delight to work with her. Keep her since is the best person for this role!! On another note. Budgeting B were so difficult when 1st involved in the process and I didn't have the link to choose finishes. A 22 or 25 % guesstimate to base price for finished gave a huge range for budgeting. You may close more homes if you allow people to work through the B estimate at an earlier part of this building process.
Panama City Beach, FL, on Jan 10, 2025
Honestly it has been the best process from start to finish! [name removed] and our builder [name removed] were both a joy to work with! We love our dream home!
Panama City Beach, FL, on Jan 05, 2025
The communication was excellent throughout the process. No complains at all.
Panama City Beach, on Jan 09, 2025
I have a Parrot model and the guest bedroom is either very cold (winter) 64F or very hot in summer 81F. I've reported several times to my MC rep and get the runaround that it has to be 4 degree or more difference. Each time MC checks the temp, their thermometer does not match mine. This is an issue for Parrot models, the HVAC [name removed] has confirmed this along with several other Parrot homeowners. Minto Needs to Correct this ASAP. I should not have to run a space heater in a brand new house!!!
Panama City Beach, FL, on Jan 04, 2025
Weekly videos and contact from our builder. Sales agent was also fantastic in helping us make our decision
Panama City Beach, on Jan 13, 2025
I had an independent contractor conduct an inspection on my new build. I was pleased that [name removed] and my MasterCare advisor were very easy to work with and correct the issues that were on the report.
Panama City Beach, on Jan 07, 2025
[name removed] makes it right when you have a problem.
Panama City Beach, FL, on Dec 30, 2024
I thought the overall experience was extremely positive! [name removed] was an excellent communicator and builder and was on top of the project. I love my new home. Hope all warranty work will be handled in an efficient/professional manor
Panama City Beach, on Jan 05, 2025
The community is beautiful and there are so many activities available. The cons are the lack of consistency with the food & drink at the bar & chill. Most of the bartenders don’t know how to make a mixed drink . They are hard workers but need more training . The food is sometimes not up to par and I can rarely get a green vegetable with my entree. Most of the time the vegetables are squash . I’d like to have meals food & drinks there more often, but I usually leave disappointed.
Panama City Beach, on Jan 12, 2025
Our Master Care rep has been wonderful to check in with us. Plus, our builder, [name removed], was awesome.
Panama City Beach, on Jan 02, 2025
The knowledge, quality and overall care provided, especially by [name removed]!
Panama City Beach, on Jan 10, 2025
[name removed] is very quick to respond and handle any situation that arises.
Panama City Beach, FL, on Dec 30, 2024
Our home buying experience was exceptional. From our first encounter with [name removed] to choosing B's with [name removed] , and updates with our builder [name removed] everyone was friendly and knowledgeable. [name removed] and [name removed] worked very well together. They were a great team. When home buying could be a stressful event all went smoothly, and expectations were exceeded. Everyone made you feel like family. We could not be happier about our new home purchase and the process made easy with amazing customer service.
Panama City Beach, on Jan 01, 2025
Our builder [name removed] was very responsive and did a great job with our build. We have had some repairs but we expect that in a new build.
Panama City Beach, on Jan 10, 2025
Takes more time to get workers out to fix things than it should.
Panama City Beach, FL, on Dec 29, 2024
Everything was explained to us in advance so our expectations were always realistic and met. Love how clean the house was on closing day. Closing was a breeze.
Panama City Beach, on Dec 31, 2024
The quality of homes and builders are great. The layout of the community is first class.
Panama City Beach, on Jan 09, 2025
Very pleased with my Mastercare person. Very organized, polite, considerate and gets things done.
Panama City Beach, FL, on Dec 28, 2024
[name removed] our builder kept in touch weekly and that was fantastic during the build process. During the A selection process there is much room for improvement. We would have liked to have known where outlets and hose bibs were located, because the extras we paid for are right next to the standards and that is senseless. Also our lot was presented to us a water lot and it is NOT. There is no water in the ditch behind us. It is empty, and this is truly a bait and switch. We paid for a water lot.
Panama City Beach, on Dec 31, 2024
We love the concept and idea of the community. We have had some structural issues with our home which has been disappointing.
Panama City Beach, on Jan 09, 2025
I disliked the rigidness of the building process - even when something was not correct for our needs (the laundry cabinets were 3 inches too low to accommodate our washer/dryer pair) the answer I continuously got was ~ "...that's not something I can fix." For the cost of our home I would think there could be "some flexibility" with inside finishes such as moving the cabinets up.
Panama City Beach, FL, on Dec 27, 2024
Thought overall good experience, most problems are being resolved, but some not to my satisfaction
Panama City Beach, on Dec 30, 2024
Excellent builder- [name removed]. The home is beautiful. Great amenities. Salesman [name removed] Is amazing. MasterCare [name removed] has been extremely helpful
Panama City Beach, on Jan 07, 2025
Service/customer care service has been wonderful. The only issue we have is the loud cracking and screeching sound the garage door makes when opening/closing. We are concerned that at any time the door will stop functioning. We have never experienced this before in other homes. Other homeowners have mentioned that MasterCare will have garage people review this. Will add that we have observed other homes in the community where the garage door does not make this kind of racket.
Panama City Beach, FL, on Dec 27, 2024
We were kept well informed every step.of the way. On the final walkthru there were a few minor issues that the builder got fixed immediately. Communication has been great. We're incredibly happy with our new home!
Panama City Beach, on Dec 30, 2024
Our builder [name removed] was excellent and our Mastercare rep is outstanding!
Panama City Beach, on Jan 02, 2025
[name removed] has been incredibly quick to respond anytime we have had a question or an issue. Very satisfied with [name removed]’s service.
Panama City Beach, on Dec 24, 2024
My spa has been my biggest problem! It has leaked 3 different times in the same place around the suction and return pipes in the bottom at different times this year. The plaster and concrete continued to crack around the pipes allowing water and chemicals to enter the soil. The first time Waterclear repaired it quickly. The second time it took longer, and this last time it took them 6 weeks before they repaired it! It was almost like they didn't want to acknowledge they may have been repairing it incorrectly or knew how to repair it. All the while l estimated we were losing 220-250 gallons of water a day. Not only were we paying a lot more for water and sewer we were losing extra chemicals that had to be added and paid for! If it cracks again l want it repaired by another company who may have a better idea for repairing this! If it weren't for these problems, l would have given a higher ranking. [name removed]
Panama City Beach, FL, on Dec 27, 2024
We didn’t like how we didn’t know the upgrade prices until we went under contract. I felt like it was deceptive.
Panama City Beach, on Jan 01, 2025
Several items are still not repaired. The list continues to grow.
Panama City Beach, on Dec 24, 2024
Communication with master care rep. could be better
Panama City Beach, FL, on Dec 27, 2024
Everyone was very friendly and professional. The progress was timely and well communicated to us. Expectations were met at every point of build. Any negative would be the choice options for the A or B selections we had to choose from.
Panama City Beach, on Dec 29, 2024
Necessary repairs have been taken care of in a timely manner
Panama City Beach, on Dec 19, 2024
No grocery store that was promised after 1000 homes
Panama City Beach, on Dec 27, 2024
Getting things scheduled is not always easy
Panama City Beach, on Dec 16, 2024
Overall the quality of our home is awesome. I would like to see a bit better landscaping. I have been trying to have [name removed] put down in our beds for over 6 months. I’m sure it will get better.
Panama City Beach, FL, on Dec 27, 2024
we liked the weekly updates with pictures. we liked knowing the sequence of construction activity. supervisor was responsive to questions and issues. we liked it was done before initial estimate, however it seems we could have been told the date sooner. we were not pleased with the landscaping.
Panama City Beach, on Dec 08, 2024
Having our lot taken away from us for 6 months because [name removed] thought our lot could be used for a two story house. After the decision was made it could not be used, our lot was given back. Meanwhile the price went up. The house and lot price should have remained the same since was not within our control. Overall we are thrilled with the house. Some warranty issues remain, but we are working through them.
Panama City Beach, on Dec 24, 2024
Customer care during building was great. The warranty person after closing is slow to react. Sometimes I have called 2 or 3 times before a responce
Panama City Beach, FL, on Dec 27, 2024
The communication was excellent from start to finish. The three people, the salesman, the designer and the jobsite mngr with were excellent.
Panama City Beach, on Nov 26, 2024
My rep, [name removed] has been timely in responding to my inquiries and very helpful.
Panama City Beach, on Dec 23, 2024
[name removed] is very professional. He answered all of my questions. Very happy to have him as my Mastercare contact.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, FL, on Jan 15, 2025
All was wonderful! Especially our Realtor [name removed] -my wife! Lol
Panama City Beach, FL, on Jan 13, 2025
Great communication with [name removed] and [name removed] throughout the process. [name removed] in the design center was very knowledgeable and helpful.
Panama City Beach, FL, on Jan 10, 2025
Honestly it has been the best process from start to finish! [name removed] and our builder [name removed] were both a joy to work with! We love our dream home!
Panama City Beach, FL, on Jan 05, 2025
The communication was excellent throughout the process. No complains at all.
Panama City Beach, FL, on Jan 04, 2025
Weekly videos and contact from our builder. Sales agent was also fantastic in helping us make our decision
Panama City Beach, FL, on Dec 30, 2024
I thought the overall experience was extremely positive! [name removed] was an excellent communicator and builder and was on top of the project. I love my new home. Hope all warranty work will be handled in an efficient/professional manor
Panama City Beach, FL, on Dec 30, 2024
Our home buying experience was exceptional. From our first encounter with [name removed] to choosing B's with [name removed] , and updates with our builder [name removed] everyone was friendly and knowledgeable. [name removed] and [name removed] worked very well together. They were a great team. When home buying could be a stressful event all went smoothly, and expectations were exceeded. Everyone made you feel like family. We could not be happier about our new home purchase and the process made easy with amazing customer service.
Panama City Beach, FL, on Dec 29, 2024
Everything was explained to us in advance so our expectations were always realistic and met. Love how clean the house was on closing day. Closing was a breeze.
Panama City Beach, FL, on Dec 28, 2024
[name removed] our builder kept in touch weekly and that was fantastic during the build process. During the A selection process there is much room for improvement. We would have liked to have known where outlets and hose bibs were located, because the extras we paid for are right next to the standards and that is senseless. Also our lot was presented to us a water lot and it is NOT. There is no water in the ditch behind us. It is empty, and this is truly a bait and switch. We paid for a water lot.
Panama City Beach, FL, on Dec 27, 2024
Thought overall good experience, most problems are being resolved, but some not to my satisfaction
Panama City Beach, FL, on Dec 27, 2024
We were kept well informed every step.of the way. On the final walkthru there were a few minor issues that the builder got fixed immediately. Communication has been great. We're incredibly happy with our new home!
Panama City Beach, FL, on Dec 27, 2024
We didn’t like how we didn’t know the upgrade prices until we went under contract. I felt like it was deceptive.
Panama City Beach, FL, on Dec 27, 2024
Everyone was very friendly and professional. The progress was timely and well communicated to us. Expectations were met at every point of build. Any negative would be the choice options for the A or B selections we had to choose from.
Panama City Beach, FL, on Dec 27, 2024
we liked the weekly updates with pictures. we liked knowing the sequence of construction activity. supervisor was responsive to questions and issues. we liked it was done before initial estimate, however it seems we could have been told the date sooner. we were not pleased with the landscaping.
Panama City Beach, FL, on Dec 27, 2024
The communication was excellent from start to finish. The three people, the salesman, the designer and the jobsite mngr with were excellent.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jan 15, 2025
The whole team has been a pleasure to work with.
Panama City Beach, on Jan 15, 2025
[name removed] M in sales, [name removed] B construction, and [name removed] have met or exceeded our expections. More recently I found [name removed] super helpful in construction knowledge and scheduling contractors for these minor adjustments after construction. It a a delight to work with her. Keep her since is the best person for this role!! On another note. Budgeting B were so difficult when 1st involved in the process and I didn't have the link to choose finishes. A 22 or 25 % guesstimate to base price for finished gave a huge range for budgeting. You may close more homes if you allow people to work through the B estimate at an earlier part of this building process.
Panama City Beach, on Jan 13, 2025
I had an independent contractor conduct an inspection on my new build. I was pleased that [name removed] and my MasterCare advisor were very easy to work with and correct the issues that were on the report.
Panama City Beach, on Jan 12, 2025
Our Master Care rep has been wonderful to check in with us. Plus, our builder, [name removed], was awesome.
Panama City Beach, on Jan 10, 2025
[name removed] is very quick to respond and handle any situation that arises.
Panama City Beach, on Jan 10, 2025
Takes more time to get workers out to fix things than it should.
Panama City Beach, on Jan 09, 2025
Very pleased with my Mastercare person. Very organized, polite, considerate and gets things done.
Panama City Beach, on Jan 09, 2025
I disliked the rigidness of the building process - even when something was not correct for our needs (the laundry cabinets were 3 inches too low to accommodate our washer/dryer pair) the answer I continuously got was ~ "...that's not something I can fix." For the cost of our home I would think there could be "some flexibility" with inside finishes such as moving the cabinets up.
Panama City Beach, on Jan 07, 2025
Service/customer care service has been wonderful. The only issue we have is the loud cracking and screeching sound the garage door makes when opening/closing. We are concerned that at any time the door will stop functioning. We have never experienced this before in other homes. Other homeowners have mentioned that MasterCare will have garage people review this. Will add that we have observed other homes in the community where the garage door does not make this kind of racket.
Panama City Beach, on Jan 02, 2025
[name removed] has been incredibly quick to respond anytime we have had a question or an issue. Very satisfied with [name removed]’s service.
Panama City Beach, on Jan 01, 2025
Several items are still not repaired. The list continues to grow.
Panama City Beach, on Dec 29, 2024
Necessary repairs have been taken care of in a timely manner
Panama City Beach, on Dec 27, 2024
Getting things scheduled is not always easy
Panama City Beach, on Dec 24, 2024
Customer care during building was great. The warranty person after closing is slow to react. Sometimes I have called 2 or 3 times before a responce
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Panama City Beach, on Jan 15, 2025
believe house is solid, great neighborhood, well maintained, look forward to continued enjoyment
Panama City Beach, on Jan 14, 2025
Love the house. Loved the building process and associated progress updates. Very much appreciate MasterCare. Right now, the only significant issue is that our island quartz countertop has a manufacturing defect - an area where buffing was missed. Our MasterCare rep - who is great - didn't recommend trying to repair since it would make it worse. So why, since there is a manufacturing defect, is a complete countertop replacement not an option?
Panama City Beach, on Jan 13, 2025
Smooth transition from closing to move in. MasterCare does a great job.
Panama City Beach, on Jan 09, 2025
I have a Parrot model and the guest bedroom is either very cold (winter) 64F or very hot in summer 81F. I've reported several times to my MC rep and get the runaround that it has to be 4 degree or more difference. Each time MC checks the temp, their thermometer does not match mine. This is an issue for Parrot models, the HVAC [name removed] has confirmed this along with several other Parrot homeowners. Minto Needs to Correct this ASAP. I should not have to run a space heater in a brand new house!!!
Panama City Beach, on Jan 07, 2025
[name removed] makes it right when you have a problem.
Panama City Beach, on Jan 05, 2025
The community is beautiful and there are so many activities available. The cons are the lack of consistency with the food & drink at the bar & chill. Most of the bartenders don’t know how to make a mixed drink . They are hard workers but need more training . The food is sometimes not up to par and I can rarely get a green vegetable with my entree. Most of the time the vegetables are squash . I’d like to have meals food & drinks there more often, but I usually leave disappointed.
Panama City Beach, on Jan 02, 2025
The knowledge, quality and overall care provided, especially by [name removed]!
Panama City Beach, on Jan 01, 2025
Our builder [name removed] was very responsive and did a great job with our build. We have had some repairs but we expect that in a new build.
Panama City Beach, on Dec 31, 2024
The quality of homes and builders are great. The layout of the community is first class.
Panama City Beach, on Dec 31, 2024
We love the concept and idea of the community. We have had some structural issues with our home which has been disappointing.
Panama City Beach, on Dec 30, 2024
Excellent builder- [name removed]. The home is beautiful. Great amenities. Salesman [name removed] Is amazing. MasterCare [name removed] has been extremely helpful
Panama City Beach, on Dec 30, 2024
Our builder [name removed] was excellent and our Mastercare rep is outstanding!
Panama City Beach, on Dec 24, 2024
My spa has been my biggest problem! It has leaked 3 different times in the same place around the suction and return pipes in the bottom at different times this year. The plaster and concrete continued to crack around the pipes allowing water and chemicals to enter the soil. The first time Waterclear repaired it quickly. The second time it took longer, and this last time it took them 6 weeks before they repaired it! It was almost like they didn't want to acknowledge they may have been repairing it incorrectly or knew how to repair it. All the while l estimated we were losing 220-250 gallons of water a day. Not only were we paying a lot more for water and sewer we were losing extra chemicals that had to be added and paid for! If it cracks again l want it repaired by another company who may have a better idea for repairing this! If it weren't for these problems, l would have given a higher ranking. [name removed]
Panama City Beach, on Dec 24, 2024
Communication with master care rep. could be better
Panama City Beach, on Dec 19, 2024
No grocery store that was promised after 1000 homes
Panama City Beach, on Dec 16, 2024
Overall the quality of our home is awesome. I would like to see a bit better landscaping. I have been trying to have [name removed] put down in our beds for over 6 months. I’m sure it will get better.
Panama City Beach, on Dec 08, 2024
Having our lot taken away from us for 6 months because [name removed] thought our lot could be used for a two story house. After the decision was made it could not be used, our lot was given back. Meanwhile the price went up. The house and lot price should have remained the same since was not within our control. Overall we are thrilled with the house. Some warranty issues remain, but we are working through them.